Here are 8 tips for writing great reviews. This review is on the company and not the local gym. Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. Awful!!! Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. Friendly staff always happy to help. Still waiting on a response to my request for a refund. False advertising! I email head office never got a reply. A nice gym and I enjoy my early morning workouts. we were never told about it and there are no signs of cctv anywhere to warn us. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. I tried to speak to the gym they said there was nothing they could do. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Finally. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. Here are 8 tips for writing great reviews. kept it quiet from staff aswell ! So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. Your experience matters. After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. The branch (Chatham) don't even answer my emails now! As far as I'm aware non of the members have received refunds on their memberships either. Submit an enquiry or refer a friend to truGym today! Join the 244 people who've already contributed. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. Good luck getting them to answer the phone. Verification can help ensure real people write reviews about real companies. Hi there,Ive only been a member for just over a week but Ive already had problems with the small amount of weight plates upstairs,even during off peak times Ive found it challenging to find a matching pair.I can see having move plates would be beneficial to a lot of tru gym members.thanks. Broken equipment takes a long time to be repaired. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Been coming here for many years and have always found the staff very pleasant and welcoming. No matter how many times I try to contact them I never get a response. We use dedicated people and clever technology to safeguard our platform. The Gym is crowded all the time. Most staff are very polite. Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. I also send two emails through to them and I never even received an acknowledgement let along a response. Your experience matters. We use dedicated people and clever technology to safeguard our platform. They definitely make it difficult to contact them through their website. The staff are more interested in their weekend plans than theirmembers. All rights reserved. 2023 Trustpilot A/S. Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. | Read 241-245 Reviews out of 245 I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. The day before, my payment had been taken. Setting up Induction classes on weekends gives chances for working women to cope upRegards,Bhavana. It goes against our guidelines to offer incentives for reviews. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Consistently fail to keep to their own opening and closing times. kept it quiet from staff aswell ! TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. How many stars would you give TruGym? Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. We use dedicated people and clever technology to safeguard our platform. Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. Here are 8 tips for writing great reviews. We also ensure all reviews are published without moderation. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Companies can ask for reviews via automatic invitations. We also ensure all reviews are published without moderation. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Anyone can write a Trustpilot review. I used to be with DW you in Huddersfield then true gym took it over. Any attempt to contact head office is ignored. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. I choose at this time to cancel our memberships and truGym continued to take money from my account. Absolutely shocking customer service. Once my payment went through I got an email saying that they are closed. Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. How many stars would you give TruGym? I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . I signed up to the gym and have been going daily as i am very consistant with my training. I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. The floor is never cleaned properly and the water dispenser has mild on it. How many stars would you give TruGym? Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. 2023 Trustpilot, Inc. All rights reserved. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. Don't join this gym. Only join this gym if you have enough money to not care what payment they take out your bank, its never the same amount and do not expect any sort of customer service! Join the 269 people who've already contributed. Management is awful only good thing about trugym . Correction: non-existent customer service. | Read 61-80 Reviews out of 237 Dont join the gym. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. Ive been at this gym for nearly 2 years. Awful!!! I have paid for a year's membership through GymFlex and have no idea how to get my money back. Staff come across rude and unapproachable. This resulted in TruGym blocking me me on twitter. why is jason ritter in a wheelchair I'm now in the process of seeking legal advice and so far it's looking positive. Anyone can write a Trustpilot review. Find out how we combat fake reviews. The most important rule in providing excellent customer service is to be friendly. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. Waste of money. DISGUSTING!! We use dedicated people and clever technology to safeguard our platform. It goes against our guidelines to offer incentives for reviews. !Poor service. DEFINITELY AVOID TruGym and Harlands. The machines, if broken are repaired quickly. Not helpful at all. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. | Read 41-60 Reviews out of 241 Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. It has been three weeks and no one has been in touch. Anyone can write a Trustpilot review. Staff are the ones who represent the gym and are suppose to behave in a professional manner. I'd be in two minds about renewing my membership next year. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Avoid. 0 star! townhomes for rent in pg county. We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. Join the 271 people who've already contributed. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. Highly recommended. Joined for a month at the Keighley branch in August 2013. Anyone can write a Trustpilot review. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Find out how we combat fake reviews. For the price per month, this is a great gym, it has everything u need and more. | Read 81-100 Reviews out of 264 It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. Now they demanding me aggressively to pay 225 bc of THEIR mistake. How many stars would you give TruGym? Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. Bring back Les Mills Body Combat please! Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. It would also be good to have some hit classes in the morning at 6. Join now and save 30 (no joining fee offer). Cancelled after one year membership. I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. Pool full of screaming kids. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . Join the 270 people who've already contributed. Great gym that everyone feels comfortable and Staff are an asset to the place. Your experience matters. The Stockton site seems to be run on a shoestring. The pool is excellent. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. TruGym is filled with good equipment and friendly staff. All of the members that I have encountered at the gym were very supportive and helpful. Joke of a place. It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. Join the 242 people who've already contributed. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. Absolutely the poorest new customer relationships ever!! | Read 261-266 Reviews out of 266 Here are 8 tips for writing great reviews. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. Seems like nothing is ever cleaned. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Graham. This year I registered again with a different email address. It does seem that there are other members who have also not been refunded. Here are 8 tips for writing great reviews. the recent cctv cameras introduction is also not only bothering me but most of us who cover. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. so you can relax after your workout. I've had an amazing time going to this gym. Would definitely recommend to a friend especially with the ladies only facility. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. Amazing staff who always smile when I'm swiping in and are always ready to help. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Anyone can write a Trustpilot review. However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. Generally excellent facilties and equipment though can be a bit busy at times. It goes against our guidelines to offer incentives for reviews. Anybody who is looking to join a cheap gym AVOID TRUGYM.I have been a member of this gym for about 5 years and rarely used it as I train elsewhere mostly. Would definitely recommend to a friend especially with the ladies only facility. Absolutely the poorest new customer relationships ever!! Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. I signed up back in August, waiting absolutely ages for it to open. It goes against our guidelines to offer incentives for reviews. One good search would have warned me but I was dazzled by the google and facebook reviews. Poor customer service and conflicting information provided by staff! Verification can help ensure real people write reviews about real companies. Join the 263 people who've already contributed. The evening staff are very welcoming and friendlly. Your experience matters. 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. This company doesnt care about its members, its purely about money for these people. No contract options, student memberships, corporate offers, or pay for the year up front. A positive and social environment to train and meet people. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Staff were non empathetic and unhelpful following the incident. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. This company doesnt care about its members, its purely about money for these people. Gym was great but suddenly closed down with little more than a note on the door. Save your money, go elsewhere. Most of the equipment is very old and remains unfixed for long periods of time. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. A wide variety of equipment to suit your personal needs. PREMIUM EQUIPMENT We also ensure all reviews are published without moderation. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. Good equipment. Informed them that I was moving house and therefore cancelling my membership. Also, water little bit too cold sometimes. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. The changing rooms are always clean and the same for the showers! Verification can help ensure real people write reviews about real companies. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Needs improving but here is hoping it gets there! And the price is ok.Over all not impressed with the gym at all. 2023 Trustpilot, Inc. All rights reserved. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym!

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