Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. You have excellent time management skills and can make decisions quickly. Helping customers and providing technical assistance. Apple digital badges are typically valid for 2 years from the date issued by Apple, but specific expiration dates vary. When a customer needs assistance, you quickly assess their situation. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Apple is an equal opportunity employer that is committed to inclusion and diversity. Youll grow your career skills, too, because leaders here take an active role in your professional development. Save someone's day. At first I didn't understand why she was so upset about an easily replaceable phone. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. Hiring process: Well, I was working at Best Buy but I wanted something more exciting. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. There is tons of support when needed and the training/onboarding process is great. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Both full-time and part-time jobs are available. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on, Apple device management and security company Jamf reported that its. The cookie is used to store the user consent for the cookies in the category "Analytics". Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Ability to work independently: Independent work is a necessary skill for technicians to have. At other times, you refer customers to support team members who get them up and running again. Assess employee needs and develop tech training related courses and/or programs. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Get 20% off your Jamf training if you work in education. We also use third-party cookies that help us analyze and understand how you use this website. United States Department of Labor. The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. Europe's No.1 Apple Training Specialist. Below, we have recapped what to expect from Apple this March and April based on rumors. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. You reassure customers when delivering product diagnoses and potential solutions. Finding the right course should be simple and intuitive. Youll need to be flexible with your schedule. The mob used the electronics in the store to play music and record their dance routine. Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. Multiple sources informed MacRumors that Apple's PR team is planning a product briefing next week. At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. Learn more about your EEO rights as an applicant (Opens in a new window) . Therefore, we are committed to treating all applicants fairly and equally. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. And after youve passed an exam, display your verified digital badge on any professional networking site. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. This might include experience with the Mac operating system, the iPhone, the iPad, and the various applications that are available for these devices. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Flexible hours, amazing people and union team, as well as a feasible work-life balance that . View All Courses Questions? Because to create products that serve everyone, we believe in including everyone. The training has been completely redesigned and moved to an online, self-paced format. They can also help businesses to develop and implement best practices for protecting their data. When a customer needs assistance, you quickly assess their situation. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Great offering by Apple! The cookie is used to store the user consent for the cookies in the category "Other. To view your favorites, sign in with your Apple ID. This cookie is set by GDPR Cookie Consent plugin. I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Apples most important resource, our soul, is our people. A career as an Apple Technical Specialist can be both rewarding and challenging. The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Lots of different people to learn from and meet. Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 9 reviews Location Australia 9 reviews Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. There were crazy long lines, especially for the iPad 2, and the iPhone 5. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. . Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. Regardless of the situation, your communication skills can help you be an effective technician. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. Access your favorite topics in a personalized feed while you're on the go. Add to Favourites IN-Technical Specialist. The Apple Professional Training courses are now available at training.apple.com. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". Records the default button state of the corresponding category & the status of CCPA. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Copyright Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. I agree to the. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. This cookie is set by GDPR Cookie Consent plugin. To ensure quality, consistency, and accessibility, Apple Authorized Training Centers for Education require that an Apple Certified Trainer deliver the classes. Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. iPhone 13 Pro Max: Up to $600 (vs. $570) iPhone 13 Pro: Up to $500 (vs. $470) iPhone 13: Up to Apple is closing its Northlake Mall location in Charlotte, North Carolina, after multiple shootings in the area, according to a report from Bloomberg. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Apple benefits help further the well-being of our employees and their families in meaningful ways. Introduce yourself, and well get in touch if theres a role that seems like a good match. Apple participates in the E-Verify program in certain locations as required by law. The average salary for a Technical Training Specialist is 64,558 per year in Strathroy (Canada). You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. Apple today launched updated professional training and certifications for IT support and management. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. That's according to suppliers involved in Apple's iPhone supply chain. Each of those locations employs over 100 people totalling about. The program is open to institutions in Europe, the Middle East, India, and Africa. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. Reason for leaving: I left in the summer of 2012 due to an opportune business internship in California. I spoke with a manager who asked when I'd be available for an interview, and we picked a time. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. Apple is a drug-free workplace. AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. Quoting from the latest DigiTimes industry report: TSMC's N3E (3nm Apple plans to make the iPhone 14 and iPhone 14 Plus available in Yellow this spring, according to a Weibo post shared by Japanese blog Mac Otakara. . You can find information about the accommodations request process in the. To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. We deliver a full range of Apple courses, including support and repair training for Apple devices. Geniuses often made $25 to $30 an hour based on their tenure. Apple is beyond advanced regarding employee benefits, interaction, and advancement between annually increased pay and job involvement. Each of those locations employs over 100 people totalling aboutabout 30,000 full- or part-time retail workers. You maintain composure and customer focus while troubleshooting and solving issues. Along the way, youll be updating your technical know-how and educating team members about technical issues. Please note that all salary figures are . At Apple, were not all the same. An Apple digital badge represents your achievement in professional training. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . The latest news and updates, direct from Apple. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. Sign up for notifications from Insider! Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . When a customer needs assistance, you quickly assess their situation. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City: US$66,420. Learn more about your EEO rights as an applicant (Opens in a new window) . However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. Get weekly top MacRumors stories in your inbox. In the US alone, Apple has 265 retail stores across 44 states. This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. Stay up to date with what you want to know. This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. When a customer needs assistance, you quickly assess their situation. You may be communicating with other technicians, engineers or managers. Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. Apple Professional Training exams are offered online and cost $149. It felt pretty good to be able to help this woman. 2023 You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Desktop Support Specialist - Mid-Level Equiliem San Francisco, CA Quick Apply $40 to $45 Hourly Full-Time . We draw on the differences in who we are, what weve experienced, and how we think. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. By clicking Accept All, you consent to the use of ALL the cookies. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. Average salary for Siemens Healthineers Technical Training Specialist in Setauket: USD 93,065. Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. Once the product was purchased it was our obligation to the consumer to have an amazing "out of box" grand gesture, offering free personal training, and an immediate hands-on learning experience. Your day in the Apple Store is filled with a range of focused support and service tasks. Both full-time and part-time jobs are available. Your day in the Apple Store is filled with a range of focused support and service tasks. Copyright The courses are sequential, and build on skills and concepts as the user progresses. Apple Inc. All rights reserved. click here to select a store and view pay information. You get to work with really creative people. Learn more (Opens in a new window) . Just fill out the form or call us directly on, By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services.

Tech Company Valuation Multiples 2022, 8763 Wonderland Ave, Los Angeles, Articles A