Is there any way to get any assistance? Yes Yes. Ive used a tab with no cookies and not logged in and I still don't see them and that's fucked cause they'd be the cheapest ones available so not only am I getting screwed over cause no one can buy my tickets AXS is forcing people to pay a higher price than should be available. why the hell can they just not send you the tickets in an email, as an option? Please help. Manage Cookie Preferences Sorry we couldn't be helpful. Why did the venue decide to use AXS Mobile ID? You can also create an account without purchasing tickets by going to AXS.com and enter some very basic account information. I have a problem with AXS Tickets Are you having issues? 2023 When I sell tickets, do I have to deal with the buyer? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Article. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. and need to send them to a friend, transfer the tickets through your AXS account. After completing the account information, you may buy, sell or manage any seats in your account. What is AXS Official Resale and where do the tickets come from? Select the tickets to sell, and then set your price and selling options. AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. No paper tickets required. Select the tickets to transfer and enter the recipient's information. Once everything is correct, tap, Log into your account entering the email address used to purchase the tickets, Browse your upcoming events and tap the ticket icon for the one you want to view, Present the QR code at the door to be scanned for entry to Toyota Center, The card you used to purchase the tickets. may not be valid. Hey guys, I just joined this group so if this isnt allowed lmk. When your tickets sell, youll receive an email informing you of the sale. Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". Theyll just have to create an AXS account to claim their tickets. Once the tickets have been transferred, you will need to Download the MLB Ballpark app via the iOS App Store or the Android Google Play Store. How will I know if my transfer was successful? Did you find it helpful? Have screenshots and stuff with timestamps to also prove this is a thing. AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. The recipient will get an email about the transfer, and they'll need to create an AXS account (if they don't have one yet) to complete the transfer. In the bottom menu, tap the ticket icon (you can also tap the middle icon) At the event, scan the Mobile ID QR code to get in Was this answer helpful? Yes and our If you see a Sell button next to your tickets in your account, you can sell them! Click the Transfer button next to the event in your AXS account. AXS Mobile ID is a digital ticketing system, with tickets assigned directly to fans attending. Privacy Policy. Generally, these are your options: for exclusive presale tickets, news on upcoming concerts and events, latest Fox Theater and Foundation news, and much more! If you already have an AXS account, the tickets will be transferred to your account automatically. Once I filled out the survey they emailed me I received a response that I would be refunded the price of the tickets in 3-5 days. Click the Sell button next to the event in your AXS Account. Generally, these are your options: Remember, you can remove your listing at any time (as long as tickets havent sold). On the review page, click the Transfer button to send the tickets. Copyright If your friend already has an AXS account, the tickets will be transferred instantaneously. Customer service all the way to your seat, 2000-2022 StubHub. Once I have downloaded the AXS App and AXS account, do I have to accept the transfer every time? All Rockets fans are now required to use mobile tickets via the Houston Rockets App to enter Toyota Center for all games and ticketed events. After following the instructions provided, your ticket will be displayed as a digital barcode in the AXS app. Third-Party Resale Tickets: Everything You Need to Know. The event staff will scan this digital barcode to let you and your party into the event. Its up to you! Most mobile transfer tickets will not be immediately available. AXS Mobile ID allows for convenience, flexibility and security. What if my guests arrive at different times? Theyll also need to get the AXS app. Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. This way your guests will be able to enter when they arrive using their own AXS Mobile ID. 2023 Crypto.com Arena. may not be valid. Have been on hold 3+ hrs. Also, to make it even more . Browse your upcoming events and tap the ticket icon for the game or event you would like to send. Help us improve this article with your feedback. This way your guests will be able to enter when they arrive using their own AXS Mobile ID. If you see a Sell button next to your tickets in your account, you can sell them! As long as there are people who have tickets to sell, AXS Official resale is the best & safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets. AXS Mobile ID tickets are digital and cannot be printed for venue entry. So I'm no longer going to be able to make it and since you can't transfer tixs only option is to resell on AXS (as far as I know?). Please visit the Toyota Center Box Office where one of our ticket resolutions associates will assist you. i had the exact same problem. Updated a few days later TL;DR: Call the merchant that issued the tickets. Ask the Community Contact Support By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The game is in 36 hours. What if my guests arrive at different times? This will bring you to the page to confirm the correct email associated with the order. Many fans find it best to TRANSFER the seats to their guests prior to the event. After that, the tickets will be theirs to use with the AXS app. AXS Mobile ID allows you to manage . Theyll also need to get the AXS app. Enjoy the event! Select the tickets to sell, and then set your price and selling options. Show the tickets on your phone for everyone in your group. To login, use the same email address you used when purchasing your tickets. Anyone have success getting something similar resolved day of show? Tap View to access the barcode and scan in for entry. Use of this website signifies your agreement to our. Browse your upcoming events and tap the ticket icon for the game or event you would. Your tickets will no longer be listed for others to buy. If you bought AXS tickets on StubHuband need to send them to a friend, transfer the tickets through your AXS account. [deleted] 1 yr. ago. Transfer Help I transferred AXS Mobile ID tickets to the wrong email, what can I do? totally rinky dink. Otherwise you have until your friend creates an account to cancel the transfer. Many fans find it best to TRANSFER the seats to their guests prior to the event. Before following any of the steps below, make sure you download the Official Houston Rockets App! Try to contact them on their Twitter account. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. Review listing information and choose Credit Card for payout. Yep! How do I transfer AXS Mobile ID? The tickets will be delivered to the buyer automatically. And Stubhub support could have been a lot better, faster, or have had other options like a "CLICK HERE IF YOUR TICKETS LOOK FAKE" button. Click the 'Transfer' button and your guest will receive a notification via . Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. On the Review page, click the List Tickets button to finish. Apparently it is actually AXS? Guests can transfer the tickets back to you if they cant attend or you can cancel the transfer if they have yet to set up their AXS account. Your parking pass for the Toyota Tundra garage will load like a ticket with a barcode to be scanned as you enter the garage. I still don't see the tickets in the app and I don't trust a randomly generated QR code when it doesn't show me the event. Open the App and sign in to see your tickets. Otherwise you have until your friend creates an account to cancel the transfer. Many venues release their tickets 24 hours before the event as a security measure, so it's normal to receive them the day before or the day of the event. On the review page, click the Transfer button to send the tickets. Press question mark to learn the rest of the keyboard shortcuts. 2021 Vivid Seats Ltd. All rights reserved. Yes No Still Need Help? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Did you find it helpful? Use the same email you use on StubHub. No. Easy! Ability to transfer and/or sell tickets varies by show and is subject to change. Sorry we couldn't be helpful. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Privacy Policy | You may also review your transfers and purchase history at AXS.com. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. The delivery method that was provided by the primary market for your event is called a MLB Mobile Electronic Transfer, which may require you to download the MLB Ballpark app on your mobile phone. I believe what is supposed to happen is the seller should transfer these tickets from their ticketmaster account to my ticketmaster account, using the send tickets feature. Open the App and sign in to see your tickets. Guests can transfer the tickets back to you if they cant attend or you can cancel the transfer if they have yet to set up their AXS account. i will not book anything on stub hub as a result. | If you just purchased your tickets not long ago and aren't seeing them under My Events, hang tight. On the Review page, click the List Tickets button to finish. We called AXS from another phone while SH put me back on hold to get in contact with the seller again. Tap Tickets Tab (pull down on the screen to refresh if necessary). Transferring Tickets. I downloaded the AXS app and created an account with the same email address but I do not have the tickets nor did I ever receive an email from AXS suggesting they were transferred. When I go view my tickets in the Stubhub app, I see two screenshots of tickets that have no barcode and have no way for me to add these tickets to my mobile wallet. I couldn't accept that answer because if I had to call SH back the wait time would have made me miss the show. For more information, please see our Your guests will need to create an AXS account to receive tickets. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. Never. If you bought AXS tickets on StubHub and need to send them to a friend, transfer the tickets through your AXS account. SH eventually responded to my messages on social media (I had pinged them on FB, Twitter and IG, they only responded to FB and only after the concert, despite me messaging them for 2 months. All Rights Reserved. Select the tickets to transfer and enter the recipient's information. When its time for the event, they can open the app to show their tickets on their phone. A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. Idk if they just add more to what you set the price at for everyone which they shouldn't because they have a fee to sell and buying resale still has fees so imo it'd be ridiculous they're posting my tickets for a higher price for even more money but Idk. So you can sell on StubHub or any other way you find. Flew in for this show. After downloading the app, you will be prompted to create an account or log in (if you do not already have an account). Create an account to follow your favorite communities and start taking part in conversations. Anyway, a few friends and I had tickets to see Harry styles in Cleveland. Transfer Tickets - AXS Help Center Transfer Tickets Transfer Tickets Transfer Basics and Help Transfer Basics What is Transfer / Share? it must be some garage shop with three programmers. Browse your upcoming events and tap the ticket icon for the game or event you would like to access. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. You may also review your transfers and purchase history at AXS.com. Never. On the review page, click the Transfer button to send the tickets. AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. Then your friends can get in with their own phones using the AXS app. Enter the recipients first name, last name and email address, or select from a list of. Please provide a valid barcode error for Blue Jays tickets, Listing Mariners tickets without a barcode, DiamondBacks tickets no barcodes and not available for mobile transfer, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. This will now be the only customer admission method at venues including The O2 and the OVO Arena Wembley. Please use the guide below to see how you can access, transfer and sell your tickets safely and securely from your smartphone! AXS Mobile ID allows for convenience, flexibility and security. Hint: If the Wallet says "No Tickets", click the more tab in the bottom right corner, then click the profile icon and then click "My MLB Account Emails." Step 1: Download and Login into MLB Ballpark App Once the tickets have been transferred, you will need to Download the MLB Ballpark app via the iOS App Store or the Android Google Play Store. With mobile ticketing through AXS, youre able to keep your tickets securely stored in your AXS App until its time for your event and enter with a quick and simple scan. Show was postponed from June 2020 to July 2021 due to covid. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. When I buy tickets, do I have to deal with the seller? However, we recommend that you transfer tickets to each person attending the event. Site Map | When fans have tickets they cant use, they list them for other fans to buy. What are my options here? If your friend already has an AXS account, the tickets will be transferred instantaneously. The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. They should be able to tell you if the tickets are active. Did you ever receive an email that the tickets were actually transfered to you or are you simply going off the delivery date. I've been to several games at this arena this year and they only accept tickets from ticketmaster that are moving barcodes (the barcode changes every couple of seconds) or NFC tickets (you add these tickets to your Andriod or Apple wallet and hold up your phone to the ticketmaster scanner at the arena). Are screenshots of the barcode valid for entry? Select the seats you would like to send. Tap the gameyou are attending tap View All to see more games. Sign into your AXS Account and click Listings. On the AXS App, you can manage tickets for upcoming events under the "Your Tickets" section -- the ticket icon near the bottom of the screen. I purchased 2 tickets through stubhub January 2020. If they already have an AXS account set up the tickets will go in their account automatically. Can I still use a ticket after I have transferred or shared it with someone else? Yep! (*If you can't remember your password, tap. To transfer a ticket, view your order on The O2 Venue App and a transfer button will be presented at the bottom of your ticket. They assured me that the tickets would be transfered once they got ahold of the seller. After the switch, you will enter the email address you use to access the community in order to reset your password. i beat on stub hub until they agreed to refund my money, after they tried to weasle out of their 100% guarantee!--saying the problem was axs and not stubhub. All Rights Reserved. The Fox Theater of Bakersfield epitomizes an era of elegance, romance and big screen entertainment otherwise impossible to experience this side of Hollywood. Terms of Service | The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. You will enter your community username and new password and done! Step 2: Login or Create an MLB Account After downloading the app, you will be prompted to create an account or log in (if you do not already have an account) There has to be some way, right. Sub-Category: Mobile Tickets Order Help Other Ticket Delivery Ticket Details 05-20-2021 09:51 PM 0 Reply All forum topics I just bought the ticket about 6 hours ago but I also had to buy tickets to fly to New York so Im going to freak out if I dont have real tickets soon because I need to cancel everything if this isnt legit. Sign in or create an AXS account. No. The Rockets App is free to download and available in the App Store or the Google Play Store. A full-service national event ticket marketplace. Accessibility a carbonhouse experience, Multi-Game Packages & Single Night Suite Rentals. If you do not currently have an AXS account you will be instructed to create one during your purchase. Along with that, a very grateful addition to the people with multiple AXS bikes, or lots of AXS things on their bike, a quad AXS battery charger for all your charging needs. AXS handles payment and delivery so buyers and sellers never interact with each other. Just follow the simple steps to make the tickets officially yours. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. Use the same email you use on StubHub. Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) Your AXS Mobile ID is the secure and unique code for all of your tickets, and all you need is the AXS app to use it (iOS or Android). You may not receive mobile transfer tickets until within 24 hours of the event due to delayed release policies that venues use to keep your tickets safe. After logging into the app, verify the tickets are available in the app. It eliminates paper tickets and allows you to enter events quickly with the scanning of the AXS or venue app. Why did the venue decide to use AXS Mobile ID? I was never able to get ahold of SH again. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. Go to solution Cannot see tickets in AXS App I bought tickets through StubHub on thursday. Was told by stubhub back in June that they would get ahold of the seller and transfer the tickets, reassured not to stress day of event. axs allows you to transfer ticket you have bought from within the app. If you have any questions, please call us at (713) 758-7330 or email us at ticketservices@rocketball.com. We are changing the way you register and sign-in to the StubHub Community. Youll be able to transfer money to your bank from your account on AXS.com. You'll then be asked to review the transfer. The Fox Theater Foundation is a non-profit organization which relies on the public for donations to support the mission and vision of the historic Fox Theater building, the heart of the downtown Bakersfield cultural district. Its up to the promoter, artist, or team if you can sell tickets or not. The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) Nope. As an event draws closer, venues generate the barcodes for each ticket. If you call or message them and the event you are attending is not in the next 48 hours, they will be useless at helping you. Hint: Remember, use the same email that was used to make the purchase with us when creating an account/logging in. How do I use the Rockets App to enter the building? No, tickets must be scanned through the Rockets App or the AXS App. It got postponed and now we all cant go. It depends. So I'm no longer going to be able to make it and since you can't transfer tixs only option is to resell on AXS(as far as I know?). Can I have multiple tickets on one phone? I've had my tickets posted for a couple days and I have them listed for cheaper then any other ticket I see on the resell page but I don't see my tickets for sale at the price I set them at. So my game is the 22nd (sounds like yours is as well) and I received pictures of a computer screen. In your AXS account, select the ticket icon or 'My Tickets', Choose which tickets to send and 'Transfer', Fill out the recipient's first and last name, their email address, and a message. What are my options here? Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. Remember, your friends can always transfer tickets back to you. Does anyone know how to do it through axs?? This is the QR code you will display upon entering the venue. And you're done! I was on hold with StubHub for over 3 hours, finally someone answered and put me on hold to contact the seller, who told them that he had already transfered the tickets to me. Under this tab, you'll see event details and ticket barcodes for all your upcoming events. Thanks! Show the ticket in the App at the entrance and get them scanned to enter. Customer service all the way to your seat, 2000-2022 StubHub. You should see something to transfer. Sorry we couldn't be helpful. Just follow the simple steps to make the tickets officially yours. I bought two tickets to a New York Islanders game at Nassau Coliseum. Cookie Notice Your guests will need to create an AXS account to receive tickets. Lindsay is the author of this solution article. When its time for the event, they can open the app to show their tickets on their phone. With NO CUSTOMER SUPPORT, AXS is NOT a viable option to use. Usually there is a waiting period of a few weeks. All rights reserved. i spent the next 2 hours trying to get the axs app to work and get my tickets. Tickets Not Showing Up In AXS Hello! No bags are allowed except: MEDICAL, DIAPER BAGS, CLUTCH SMALLER THAN 5.5" X 8.5", (If you can't remember your password, tap Forgot Password and follow the instructions sent to your email). Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. Show the ticket in the App at the entrance and get them scanned to enter. I've had my tickets posted for a couple days and I have them listed for cheaper then any other ticket I see on the resell page but I don't see my tickets for sale at the price I set them at. Help us improve this article with your feedback. I tried calling axs.nobody was home. According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the. Can seats be transferred to someone who doesnt have an AXS account? Follow the steps below to access the tickets: Did you find it helpful? Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. Can seats be transferred to someone who doesnt have an AXS account? I had read on other threads that sometimes the tickets don't transfer until the day of the event. Go into the app, look at the ticket. How far in advance can I access my tickets? When I sell tickets, do I have to deal with the buyer? it never happened. In order to assist you with locating, accepting and accessing your tickets, please read and follow the step-by-step guide below. Sign into your AXS Account and click Listings. When listing tickets, you decide how long your listing will be available for others to buy. I followed the directions of creating a AXS account via the email address that they sent me the email. I asked the rep, "What happens if the day of the show comes and the tickets still aren't transferred? Click the Transfer button next to the event in your AXS account. We successfully sold our tickets through the AXS website quite quickly and have a credit balance on the AXS website minus a ridiculously high 60.00 charge for selling 4x tickets back through their . I purchased tickets for a concert back in February. What is transfer? The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. SOLD TICKETS VIA AXS. Nope. Here we are. Bought tickets for a group? If you already have an AXS account, the tickets will be transferred to your account automatically. Bought tickets for a group? Stubhub tix not transferred to AXS acct, show is tonight Have been on hold 3+ hrs.

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