Functionality Add this integration to enable authentication and provisioning capabilities. Developer Center. We were getting rid of all of our on-premise servers and moving everything to the cloud, Myers reiterates. Universal Login. Privacy Policy Terms of Use Learn about Liveops Enterprise Solutions Click Here Press & Media. Liveops is a legitimate company. OR Look in your activation email. Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. A single portal that simplifies access and boosts productivity, Improved security posture with strong authentication and simplified user access, Reduced maintenance and infrastructure costs with cloud-based solutions, Efficient, fast onboarding of new employees, Facilitates communication and collaboration throughout the global workforce. Here's everything you need to succeed with Okta. Browse case studies, customer service tips and other helpful resources for enterprises. Learn more about how Liveops virtual contact center solutions can scale your business. About Liveops Employee benefits & perks. Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industries including Are you a Licensed Insurance Agent looking for a flexible opportunity? Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Browse case studies, customer service tips and other helpful resources for enterprises. Submit an application for an available virtual contact center opportunity. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? Submit an application for an available virtual contact center opportunity. Build a thriving work-at-home business providing remote customer service for top brands. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. HSA and PPO Options National and Local Networks Retirement. Take our quick quiz and well recommend our top client matches for you. Support staff employees are great and work hard to keep us busy and motivated. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Community. . Facilitating collaboration and communication with the best available solutions was another key goal. Learn more Tax Support Provide support to users of top tax software providers. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. This means you can choose when, where, and how often to work! Learn more Healthcare Patient Support Help patients get the most out of treatment plans Learn more Inbound Sales Earning potential. john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. Single Sign On. Collaboration tools are a huge part of us being successful, says Myers. Pros. We understand the complex nature of managing independent contractors. Find ready-to-work contractors where and when you need them. Pros. Explore more Liveops remote opportunities Retail Support Assist customers with orders, questions, and returns. Liveops | Okta . I say this because you get paid per min of talk time so if you are not on a call they do not pay you not even if you say logged in and available you wont even get partial pay like working solutions does. LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Autonomy. Remember me. Want to give someone something unique this holiday season? If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Learn more about how Liveops virtual contact center solutions can scale your business. They appreciate the price (there is a free option also), ease of install, usability, and the option to schedule checks and provide detailed reports. If you have not created a ticket yet then you would need to register or create a new ticket to begin. IT Support You are using an unsupported browser. We'd have had to build out a lot of infrastructure. Submit ticket. Login. Earning potential. Apr 04, 22 (Updated: Sep 19, 22) In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. That syncs to Okta and then that person cannot access any applications. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. LiveOps, meanwhile, requires you to pony up $25 to pay for your own background check, and get trained on your own time. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Intelligent Liveops offers work from home in customer service and sales. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. But workers have a lot of complaints about the unpaid training and the fact that you must commit to be available during certain hours. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Reach out to us. Documenting details of calls and customer interactions. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Login. You don't necessarily have calls every . He sees a role for Okta in all of it. It means there are no open holes in our infrastructure., The IT team is no longer occupied with maintaining servers, running data centers, or answering endless password reset questions. The cons are being able to work in your own home. Some clients also pay commissions. Support. Join Liveops Nation and experience the freedom and autonomy of being self-employed! They love it because it does what it's supposed to do.. Across the web. The background check requires a $24.99 processing fee paid directly to our vendor. I like feeling like Im helping people all from the comfort of home. GROW YOUR BUSINESS You are paid the the talk/email minute when working so your pay for each day will vary. Copyright 2023 Liveops, Inc. All rights reserved. Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. As a self-employed independent contractor, you are in control of how much time you devote to your business, how you operate your business and the amount of profit or loss you derive. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. Liveops Nation - Virtual Call Center Community. Earning potential. Enterprise Solutions. Join Liveops Nation and experience the freedom and autonomy of being self-employed! The integrations looked complex. Whats it like to be self-employed and provide virtual contact center services? Look in your Okta Welcome/Activation email (If you received one during your company's onboarding process). Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Remote work is undeniably popular and LiveOps offers that. That included over 100 applications and over a petabyte of data., It was a bold and unusual move, and the impact on the company has been huge. Still have questions? ), A corded headset compatible with this telephone, A dedicated landline with telephone service, the ability to pass (and pay for upfront) a background check, A computer with a wired connection to the internet, Processor: 3 GHz Intel Pentium P4 processor or better. Over 100 million people rely on Okta to connect to apps inside and outside of their organization knowing that their credentials are protected by robust security protocols. You can actually enable a person to get to an application through the Okta platform. Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. The amount of paper eliminated alone was a huge benefit. Or, if, No college? fits your experience, personality, and preferences the best? You may also receive performance-based pay or other incentives. You dont have to do anything else.. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. about the agent experience and application. Moreover, the site demands that you have all sorts of equipment, which you supply yourself. Love the flexibility of the jobs, but wish training was paid. Remember me. Liveops is a recognized thought leader in the virtual contact center and customer service industries. The notion that you have to commit your time, but they wont necessarily pay you for those hours strikes us as patently unfair. Apply now and a member of our team will work quickly to review . Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Now we can really focus on our business partners, employees, and customers., As part of that transition to the cloud, Live Nation needed to ensure its global employees had secure, consistent access to critical applications and collaboration tools. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. No problem. Attack Protection. Apply to be a Self-Employed Independent Contractor Agent with Liveops*. Pass a self-funded background and credit checkThis business expense (just $24.99) is required by our clients and the responsibility of the applicant. This is critical, says Huckabay. Sell top insurance coverage to warm leads (license required). . Okta had a truly cloud-based solution with lots of built-in integrations, and it almost seemed too good to be true., But it was true. Thats up to you. *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. Learn about Liveops Enterprise Solutions Click Here . Neutrality is very important to us, says Huckabay, because we want to offer best of breed tools to meet the needs of our employees. He didnt want to be tied to a specific suite or brand, but he did want the tools his team selected to integrate seamlessly with their identity solution. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. I still love it., You make your own schedule. Build a thriving work-at-home business providing customer service for top brands across a number of different industries. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Money is amazing, but like every job there are flaws. Click herefor technical info. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. Work confidently with real-time chat support, tech support, business tools and professional development workshops. I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. Our developer community is here for you. A wide array of jobs -- many of them well-paid -- don't require a degree.. Please update your browser to the latest version on or before July 31, 2020. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Client opportunities may have additional requirements, including expanded client-specific certification. which is why weve been helping companies like yours for over 20 years. Its important we stay current with technology and provide our employees with the best tools in order to deliver on our mission to produce music, sell tickets and do sponsorships.. Independent Contractor Is Liveops nation legit? 100% Employer Paid Life Insurance Disability Plans Charitable Giving. Browse case studies, customer service tips and other helpful resources for enterprises. The driver for that is people now work from anywherethe more on-premise infrastructure you have, the harder it is to meet those demands.. Public Relations e-mail (press@liveops.com) Locations. Employees embraced the change, easily adjusting to the single portal and enjoying a boost in productivity. 75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+ Password Remember me Or, sign in using: Live Nation currently has about 15,000 internal employees using some 250-plus applications. Then Liveops is looking for you! Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. The world's largest organizations trust the Okta Browser Plugin to protect their people's passwords and securely log them in to their business and personal apps. Want to become an Independent Liveops Agent. Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. Still have questions? To accept cookies continue browsing as normal. Login to know the status of the ticket. They have to be accessible, easy to use, secure, and platform agnostic. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. They dont promise a set rate of pay, but maintain that most companies pay 25 45 cents per minute but only when the representative is online. Learn More. Find Out How & Apply . GM Regional Customer Care Operations, major utility. Learn about Liveops Enterprise Solutions Click Here . management. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). Log in. Find top links about Liveops Nation Login along with social links, FAQs, and more. This includes listing Liveops as your employer on loan applications, government forms, or requests for employee-type benefits. You dont necessarily have calls every minute, however, which makes the hourly rate suspect. It was as simple as they said, adds Myers. Hello, Liveops. People start, they have great tools, they have great equipment, and they know what they're supposed to be doing. Pay, Vacation time, You get to work from home. To accept cookies continue browsing as normal. All rights reserved. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Or you do, but sit & sit with few to no calls? Love the flexibility of the jobs, but wish training was paid. Although I would work four hours a day I would be in training or zoom classes for another two to three hours. Well learn about your business and help guide the best solutions based on your needs. Need to plan around other commitments? Oktas Single Sign-On and network of pre-built integrations were more advanced and easier to use than those of any other provider. process. We didn't have to put in cumbersome infrastructure, and we were up and running with Okta in a matter of days. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. TMCF is the nation's largest organization exclusively representing the Black College Community. Consider holiday gift experiences. Avoid Recruiting Scams Onboarding employees has become much more efficient. Check the Eligibility requirements and make sure were currently accepting applications in your state. When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. No ones done this, Huckabay says. You can also manage cookies in your browser settings. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. Liveops: Flexibility. For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. We use cookies to improve your experience on our website. Easy access was particularly important for the tools Live Nation employees and management use daily to keep in touch and work efficiently. To find out more, read our Privacy Policy and Cookie Policy. Managing multiple systems, programs, and screens simultaneously. First, check out our frequently asked questions about the agent experience and application process. He, Helen Spallas has worn many hats--investigator, janitor, tax preparer --but she didn't make six. One where youre provided with free warm leads? Copyright 2023 Liveops, Inc. All rights reserved. LiveOps Review: LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. And with all that moving around, jobs, The best places to find a tutor are also the sites that are the best places for freelancers to, One-quarter of Americans are looking for a holiday hustle to help defray the high cost of seasonal, Have a skill? Then, this is the place where you can find some sources which provide detailed information. Flexibility. Support. The freedom of an entrepreneur. Get Directions Applicant Login - Join Liveops Opportunities What to Expect Resources About Apply Now Opportunities What to Expect Resources About Apply Now Copyright 2023 Liveops, Inc. All rights reserved. Companies across a variety of industries trust Liveops to provide virtual contact center services. Please enable it to improve your browsing experience. But, the site does not guarantee that youll take calls during those hours. McAfee and Norton were almost a tie but by far the most popular amongst agents. Best of Antivirus Software. Goodbye long commutes, rigid schedules, and busybody managers. Scottsdale, AZ 85257. Okta is embracing this kind of hybrid environment with us, to make sure that we have the integration in a multi-cloud environment, he says. View our background requirements here. Submit ticket. Login. Quickly assessing customer needs and providing sound solutions. Okta has the same vision we do, Okta is working with technology partners that fit with where we're going. For example, Live Nation currently uses one cloud provider; and Huckabay is in the process of implementing a second cloud. And, no calls equals no pay. By Veronicas pandemic story is unfortunately all too common. Login. After working for three other WAH companies in the past, I can say this has been the best so far., Ive committed to different hours on different days and received absolutely no calls. Customers sometimes need to speak with a live agent. It changed what we focus on as IT, he says. Unlimited Flex Vacation New Parent Leave Protection. Not sure which client opportunity (or opportunities!) View our background requirements here. For 10 years, she successfully owned and operated her own business in her home state of Indiana. Are you an employee? Flexibility. This means you can choose when, where, and how often to work! Get started on your new home business Flexibility. If you have not created a ticket yet then you would need to register or create a new ticket to begin. At one point I was making $6 per hour but have made up to $18 per hour., I love the flexibility of working from home for an insurance carrier, taking auto claims. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Have additional questions about applying? Enjoy the freedom and flexibility of being your own boss. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Outspoken. To find out more, read our Privacy Policy and Cookie Policy. I enjoy working with LiveOps because it allows me freedom to choose my work schedule. Sound: Must have a sound card installed and be equipped with speakers or headphones. Okta offered Live Nation the ability to streamline access to all of its apps and tools, facilitate remote and mobile work, and simplify onboarding. Rather, you are self-employed meaning you work for yourself, or your business. To have an identity management solution that wasn't cloud-based really wouldn't work for us. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Learn about Liveops Enterprise Solutions Click Here . I wish there was some type of base pay. With 15,000 employees working in different time zones, in different locationsin offices, airplanes, trains, everywhereand on different devices, having best of breed tools and consistent access to them is crucial to the smooth operation of the company. Stay ahead of workforce trends and hot topics by subscribing to Liveops Connections, our quarterly newsletter! From professional services to documentation, all via the latest industry blogs, we've got you covered. Support. Freedom. Liveops SWA Array Overview This app integration supports Single Sign-On. If youre anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. You may also want to check out FlexJobs, which is a broad-based job site for remote positions. Live far from an urban center? Forgot your password? If the last few years have taught us anything, its that VirtualFlex is a critical element for navigating the unknown, attracting the right talent at the right time. Be the customer care voice of top brands, providing best-in-class service. Login to track your existing support requests. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. The agent community comes together regularly for regional Roadshows, "coffee talk" sessions and fun social media . And this month two of the best teaching, We've reviewed 5 new hustles this week, which provide good opportunities for designers, notaries, Basic strategies to survive inflation involve spending (or saving) less or earning more. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. This field is for validation purposes and should be left unchanged. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Our technical teams worked with the support team from Okta Customer First to really come to grips with the product; from there the major rollout was four or five months afterwards.. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow., Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle. Forgot password? (sales@liveops.com) Press & Media. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Login to track your existing support requests. Okta goes so much further than other providers, Huckabay says. Its a huge, huge advantage for us, says Myers. The world class support of Liveops and unparalleled access to world-renowned clients. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Come on board! Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations.

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