In theory, a host agency is not liable to clients of a sub-IC for their acts or omissions. Wherever you are on the ship your Butler and Concierge are just the touch of a button away. The Havens spaces are luxurious, but they are also meant to have a homey feel, so that guests can relax in a quiet and serene space onboard. They also. Plus, your own feed of TPG content. The same cabin called 3 times. Available on: Norwegian Prima, Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Epic, Norwegian Pearl, Norwegian Gem, Norwegian Bliss, and Norwegian Jade. Available to suite guests, the butler will also handle shoe shining, dry cleaning and bring coffee. Available on: Norwegian Gem, Norwegian Pearl, Norwegian Jade, Norwegian Dawn, Norwegian Star, Norwegian Jewel. These Guild of Professional English Butlers are among the best anywhere at sea. By the time the muster drill is over, your Butler has paid a visit and youll return to the suite to find your first delivery of daily treats. While cruise lines may deputize their concierges to do slightly different tasks, here are the sort of things you can expect a concierge to handle on your behalf. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. Silversea offers a pillow menu, and your in-suite butler will help you to select the right one for your sleeping comfort. When we talked to the butler, she said, "I'll bring you a menu. Not Haven, but never the less, butler service and had issues with 1 butler, but after talking over the issues with the concierge, the issues were corrected. NCL's Club Balcony Suite's new (bonus) amenities include pre-booking onboard dining and entertainment 125 days prior departure, room service (food-beverage delivery twice per cruise), free laundry service (1x bag) and pressing service (once per cruise), Welcome Aboard gift (1x bottle of sparkling wine). Serve room service meals in your cabin or on your balcony. Tomorrow could be a plate of hand-made chocolates or a canap assortment. This applies even at Tender ports. You will also have the services of the ships. While you can tip at virtually any point during your cruise experience, the common tradition is to tip at the end of your voyage the same way you would with any other crew member. Retired Asst. to observe the boarding process and see how smoothly it worked. Listed on 2023-03-02. If the ID card is bad it gets worse. Over the next few days I noticed that he was going in or out of that room almost everytime we stepped out of ours. Most concierges on cruise ships are absolutely fantastic and very talented at both making you feel welcome but also making reservations and arranging services. ft.*, your Owners Suite sleeps up to five* guests, and offers separate living and dining rooms (combined on some ships). Use them, and reward as appropriate. Norwegian Cruise Line ncl concierge service ncl concierge service By rwallner, August 16, 2019 in Norwegian Cruise Line Followers rwallner 3 July 3, 2019 Michigan #1 Posted August 16, 2019. The Haven has plenty of space for guests to lounge and relax. Watch the horizon glide by from expansive private balconies. There is another thread about tipping the Butler good luck with that one. Some people think that cabin stewards are butlers and that butlers take care of cleaning your cabin. Before you set sail, every cruiser is required to attend a muster drill led by the Norwegian Cruise Line ship crew. While some cruise lines offer a personal, in-cabin butler, Disney's concierge is more of a service that concierge-level guests can access when needed. Name of lounge: The Haven Lounge. He said "Let me bring dinner to you" and I was glad of the offer. Guests will need to use their keycards in order to enter The Haven complex. Some of The Haven staterooms are not actually located inside The Haven complex, some are located in other areas of the ship, however all guests staying in a stateroom designated as part of The Haven will have access to all of the exclusive Haven venues and amenities. But if you're cruising The Haven, you're in for a special treat. Plates, glassware, setting up food, etc. Powered by Invision Community. Your personal stateroom butler will unpack your luggage, pick up your laundry, pour glasses of champagne upon your arrival and serve you in-suite afternoon tea. When you thumb through cruise line brochures, you read a lot of jargon that might not be defined. These staterooms range in size and in-room amenities and vary from ship to ship and class to class. 957 sq. I convinced them to upgrade from their typical accessible Balcony to an accessible Penthouse Suite on a Jewel class ship. So how did you manage to shanghai the Concierge to escort you - maybe Platinum + + + ? Hayley Phillips is a military spouse currently living in Florida and loves all things travel and travel planning. For immediate help, please contact Heather directly: 630-779-9301 or : Why You Should Consider A Holiday Cruise This Year. Explain your cabin amenities and make sure you know how to use all of its features. Ours is a mini spa suite by the way, Night night [emoji42], No butler or concierge for you. MSC Cruises Yacht Club Butler service is an integral part of your experience when staying in one of the MSC Cruises Yacht Club suites on ships like MSC Seashore. Similarly, they can't make the ships stay in port longer or travel faster to the next destination. In addition, Norwegian Cruise Line Haven's butlers offer in-suite dining service and evening turndown service for your enjoyment. These private spaces offer a quiet and relaxing space for guests wishing for a retreat from the excitement of the rest of the ship. Dine together as your butler serves a meal from our special Suite menu. While west coast cruises have fewer options than what you might find in the Caribbean for instance, the good news is that in recent years we've gotten some of the newest and most luxurious ships at sea visiting our waters. We offer cruise news, tips, and deals to help make your choice to cruise the west coast an easy one! Present different brands of soap, shampoo, conditioner and body lotion for your selection and then set them up in your cabin's bathroom(s). (Enrollment required for select benefits.). Firstly to request service to which he informed them he would be with them shortly as he was with another guest. Available on Pride of America, Norwegian Dawn and Norwegian Star. Started June 21, 2021, By ft. Guests of The Haven have special access to dining spaces apart from that of the complimentary and specialty dining onboard NCL ships. is director of content operations at TPG. With two bedrooms, one with a king-size bed and walk in-closet and one with two lower convertible beds, there is plenty of space for the whole family. Phoenix Concierge Services. He will then carry your bags onto the cruise ship, bypass other people in line, and have access to a private elevator so you don't have any waiting. second time, the couple in front of us had a problem with THEIR cards (they had been on a B2B) so they, we and half the suite guests behind us all got left behind. This suite features chic decor alongside a master bedroom, second bedroom, private bathroom, living room area, and balcony. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. Part of that service comes with even more perks if you sail in The Haven and Suites. Courtyard attendant in The Haven Courtyard and Sundeck areas to take care of all guest needs. Next morning I could hobble so was able to go to the restaurant albeit slowly. We may receive compensation when you click on links to those products. This means that Haven guests will be able to skip any lines that may occur onboard when disembarking at destinations while sailing on the cruise and maximize their time in ports. LauraS Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. By continuing to browse the site you agree to our use of cookies. As first time suite passengers enjoy the services offered - on the next cruise. Another important role that many people like having a butler for is handling all the details for a private party in their suite. Sparkling wine, bottled water, and fruit on embarkation day (available to 2-Bedroom Villa, Courtyard Penthouse, Spa Suite, and Penthouse stateroom guests). Put your requests in but be aware that sometimes the service from them will not be instantaneous as they may be helping/serving another guest. The butler is your personal host during the cruise vacation. 2023 Norwegian Cruise Line Holdings Ltd. 11-Reasons to Cruise to Alaska this Summer | NCL Travel Blog, 14-Day Authentic Alaska - Northbound Cruise Tour | Norwegian Cruise Line, 14-Day Authentic Alaska - Southbound Cruise Tour | Deck Plans | Norwegian Cruise Line, 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line, 11 Reasons to Cruise to Alaska this Summer | NCL Travel Blog, Cruising The Haven & Suites: Perks and Details (Part 2), Cruising The Haven & Suites: Perks and Details (Part 1), Expert Cruise Tips: 3 Specialty Restaurants Not to Miss on Norwegian, 3-Day Bahamas Round-Trip Miami: Great Stirrup Cay & Nassau, 7-Day Mexican Riviera Round-trip Los Angeles: Cabo & Puerto Vallarta, 7-Day Caribbean Round-trip Miami: Great Stirrup Cay & Dominican Republic. The butler will deliver your multiple course dinner to your cabin, and book your shore excursions, specialty dining and entertainment seating. The Maite'd was appalled and informed us.the butler will do that. .One family cruise we were in Cagneys. Silversea was the one of the first cruise lines to introduce butlers, and the service is available to guests on all of the line's nine ships. 6,694 sq. Butler service is something usually offered to passengers who've booked a top-level suite. We'll run a soft credit check to find special offers, but it wont affect your credit score. Have had a couple of fantastic ones who were always around and if they saw us would rush to see if they could assist even when I was handling things myself,and a couple who weren't bothered but seemed to want my tip. Makes onboard reservations for everything from meals to child care to shore excursions. Many other mass market cruises offer butler service for parts of the experience, for instance, we had a butler for our private beach villa at Half Moon Cay while sailing on Holland America Line. I think he'd be too busy around at yours, thank god! So we'll be trying that out next summer! The concierge, on the other hand, is available precruise to help you make reservations for dining, spa treatments and more. This is an extra service charge implemented fleetwide (including on the Norwegian Pride of America ship). With up to 598 sq. The help and assistance of The Haven Courtyard attendant, to take care of all guests needs, such as delivering drinks, fresh fruit, cold towels, etc. A butler, on the other hand, is much more focused on your in-cabin experience. As youre sailing out of port, sipping on a glass of bubbly and snacking on todays treat you start thinking about what lies ahead for the evening. You can book a Concierge-level cabin to unlock . Think of it this way. By We were escorted on by the Concierge and he took us to lunch. If you're in the Iconic Suite, you can even ask the concierge to have a Peloton bike delivered to your cabin! ft.* complete with a double bed, double sofa bed, and a Murphy bed, your Family Suite can accommodate up to six* guests. Call me with your order and I will set up your room." Your specially trained butler will book your spa appointments, arrange cocktail parties for your group and offer a complete tea service in your stateroom. Contrary to rather bizarre misconceptions, the butler does not stand there in a uniform and white gloves waiting on your beck and call they come when you call them, and stop by once or twice a day to check in. While some folks expect a level of service that is like what they have at home with a butler, personal chef, driver and other staff, for others this is an opportunity to splurge. While this is not a true pro-active butler service, it is a major step above a loyalty lounge concierge. One key difference between butlers on big ship lines like Royal Caribbean, Norwegian, Disney, Celebrity, and MSC and those found on smaller ships. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. NEWS: Since May 2015, the NCL charges US$7,95 for room service dining. LauraS The Forward-Facing Penthouse staterooms feature the same design and amenities of the Aft-Facing Penthouse rooms, but are located in a different area of the ship. one night we stayed in to watch one and ordered pizza. This is always the case at Great Stirrup Cay, which features a Red Carpet area to the left of the main gathering area at the tender docks. You will be able to leave a comment after signing in, By With up to 6,694 sq. CC Help Jenn Therefore, most passengers generally tip with cash. Makes reservations for evening shows and other entertainment options. The Haven is available on the Norwegian Gem, Pearl, Jade, Jewel and Epic. Learn more. But, either or both of these individuals do hold the keys to amping up your experience and making you feel like a VIP. A line-by-line guide. A neat chance. You're assigned a concierge preboarding, and you can tell him or her your preferences for onboard reservations 125 days in advance. That, along with the escorts OFF the ship at each port by the concierge team, were huge benefits that we hadn't really anticipated but probably freed up an hour or so each day. They can present in-room tea service. While some butler services are more formal and reserved - as you might expect from a traditional English manor house, others try to be more fun and family friendly such as Royal Caribbean's Royal Genie. Home Company Locations Phoenix Concierge Services. She's trailed an orca pod from a skiff in Alaskas Inside Passage, had an allergic reaction to a cheetah she met at a South African rehabilitation center and hiked the Borneo rainforest to glimpse orangutans in the wild and she's written about it all. Would I do it often, no but it was fun. A, This is a question than I hear many first time cruisers ask but luckily we've never had. There are some people who are incredibly demanding and entitled and it would not enter their heads that others might get a lesser service. Listing for: Simpson Housing LLLP. On the first day of your cruise, a butler might meet you in the shore-side VIP lounge, recognize you and already know your name. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). For immediate help, please contact Heather directly: 630-779-9301 or : heather@flowvoyages.com. Both may be able to offer similar types of help such as assisting with booking dinner reservations or reserving seats for a show, the level of service is not the same. Norwegian Cruise Line launched a concierge desk exclusively for guests with reservations in the lines top accommodations, the Haven by Norwegian. The Sundeck has a hot tub, plenty of lounge day beds, and a private bar for guests of The Haven. The Haven offers unparalleled accommodations aboard Norwegian Cruise Line vessels, and offers guests private access to exclusive spaces such as The Haven Lounge and The Haven Restaurant (Or, if on a Jewel-class ship, a dedicated speciality restaurant that is used for exclusive breakfast and lunch offerings). However, they are also increasingly found on ships that have "ship-in-a-ship" concepts like Norwegian Cruise Line's The Haven and MSC's Yacht Club. Much of The Haven has beautiful ocean views throughout for passengers to enjoy. In what way will a spa mini-suite on Bliss (M9) differ from a spa mini-suite on Escape (M9)? At higher loyalty levels as well as various suite categories on most lines, guests will have access to a concierge who they can call to make reservations. Silversea, a luxury boutique cruise line, trains its butlers in England before deploying them to ships that sail to every continent on the globe. One of the most highly sought after experiences, Silversea has perfected the art of luxury at sea with its butler service. So just curiousThanks again!!! They also explain how you access certain parts of the ship so, for . It is not uncommon to tip $300, $500, or even more if you are actively using butler services and they are providing extrodinary service. Just like every other aspect of cruising, the butler service from one line to the next can be completely different. Passengers in a suite outside The Haven enjoy butler service until 10 p.m. daily. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. The "Royal Genie" is part butler, part concierge, and is only available to guests booked in a Star Suite on one of the line's 24 ships. On the Jewel, Jade, Pearl or Gem the private Haven Courtyard features a private pool, hot tub, dining tables, padded loungers surrounding the pool, and a retractable roof. The standard phone in your suite has these same numbers pre-programmed as well. I would have found that to be unacceptable too. Help you plan and execute a cocktail party you host in your suite. ft.*, you have space for up to eight guests. Enjoy the amazing views together on your large, private balcony. Improve earnings, maximize rewards and track progress toward dream trips. The last two times I laid, it out what and when I wanted - perfect - no disappointments - it is a great three part system. Meaning if you never use them or call them they aren't being productive. The concierge can also help you plan special occasions and celebrations. However, suite guests even in the very premium Pinacle Suites on that line do not offer butler service the same way as the brands listed above do. Please fill out the form below and Heather from Flow Voyages (or a representative from CruiseWestCoast.com) will contact you as soon as possible. They also feature two bathrooms, two TVs, a living room with a pullman bed and a large private balcony. You. Then watch the moonlight dance on the waves from your private terrace. One note that confuses some people is that you may see notes such as that provided by MSC Cruises stating that crew do not need to be tipped. They essentially formed a hand-off chain and pulled people out of line to escort them to a different boarding point. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Please view our advertising policy page for more information. Once they take a few folks aboard, that escort is no longer available for 10-20 minutes depending on the demands or issues that come up. Concierge services to help guests book dining, entertainment, shore excursions, and more. You will really feel like a celebrity with the butler service on this mid-luxury cruise line. The Courtyard area has a mix of lounge chairs and seating for guests to enjoy. Trained by the Guild of English Butlers, the butlers on Regent Seven Seas cruises are second to none. They keep a log of how often the day and night butlers are used. Skip lines as well as be personally escorted on and off the cruise ship at both the pier and at ports-of-call and destinations. Our butler brought a full breakfast to us every morning. At a couple of the ports where lines were long to get on, many of the butlers were out working the line, looking for their guests. Booking a suite is a pricey endeavor but it can be worth it with all the perks you'll receive: an included premium beverage package, prepaid gratuities, $300 per suite onboard credit to spend on the ship any way you like, free Wi-Fi and a personal butler. Oceania Cruises sends its butlers to the Guild of Professional English Butlers. phone to call my cabin mates - it works ! There are select categories of Suite which come with specific additional amenities, too! So as you can see each cruise with a butler is different, There have been trips that we never used the butler. Celebrity Cruises is one of those lines that offer both concierge and butler service. In addition to packing and unpacking for you, your butler on Celebrity cruises will serve your meals, course by course, to you in your suite. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Hey, you only live once! We sailed NCL for the first time in June in the Haven and our butler and room steward really "made the cruise" for us in terms of the shipboard experience. book this exclusive Knokke villa now:https://knokke.bnbbutler.be/?roomTypes=57292Beautiful, spacious, luxurious villa, with beautifully landscaped garden wit. DECK 19. But if youre cruising The Haven, youre in for a special treat. He may pour a welcome glass of Champagne, determine your pillow preferences and ask what beverages you want to be stocked in your minibar. What is being described on this thread is reality. Luxurious details such as platinum keycard to stateroom. Celebrity Cruises is one of those lines that offer both concierge and butler service. CC Help Jenn Discover the worldin comforton Viking ocean cruises to Scandinavia, Mediterranean, Asia, Australia, the Americas or around https://www.travelweekly.com/Cruise-Travel/NCL-introduces-concierge-service-for-top-guests. That person will then execute your requests so you don't have to run around booking dining times, spa treatments or shore excursions. In many ways, this is the case with cruise lines establishing a protocol for "prepaid gratuities" where only the stingiest guest would consider ways to remove the tips even though it is really the crew members wages that are for some reason labled as gratuities. Butler & Concierge Service Before you set sail, every cruiser is required to attend a muster drill led by the Norwegian Cruise Line ship crew. For the ultimate luxurious experience aboard Norwegian Cruise Line (NCL) vessels prospective passengers should consider booking accommodations in Norwegian exclusive, The Haven. It looks like on Bliss they are (mostly) slightly further aft (where the mini-suites are on Escape) but other than that and decor, what are the differences? Guests staying in this type of Haven accommodation additionally receive complimentary access to the NCL Thermal Spa Suite onboard during regular spa hours. We had decided last minute we wanted to do one of the specialty restaurants, the only times open were late.

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