That would be the only reason I can think of for someone to say that. This topic has been locked by an administrator and is no longer open for commenting. I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. Note that the page will automatically detect their operating system and offer them the Windows or Mac download if they are on a computer or a mobile app download if they are on a mobile device or tablet. I agree, but there was NO value in the suggestion and THAT is what made it irrelevant to the specific Splashtop (not SOS) issue at hand. Splashtop is a remote access tool that enables remote workers to access and control their office computers. Check through the settings and adjust any you want to change. New Dell Latitude laptop, same problem with a variety of mice tried - wired & wireless. Splashtop enables remote access to Windows and Mac computers from iOS devices. Developed by Splashtop Inc., Splashtop is a suite of remote support and remote desktop software. For disconnect issue when switching users, we can't reproduce the issue in-house. That means an issue SPECIFIC TO Exchange servers, so recommending Kerio or any other mail server is 100% IRRELEVANT because a "specific Exchange server" issue is NOT a network problem and "isn't receiving emails" is not "specific" to Exchange. (i haven't tried this it is just a blind suggestion), Sure, I could "just use" VNC, or AnyDesk, or TeamViewer, or any of the dozens of other remote support tools, but let me ask you this question. Welcome to the Snap! Hi Team, Since the mouse is usb connected, there will be no problems with sharing the device. You will see a screen that looks like this where you enter the users 9-digit code. My thought process was maybe if I locked it on the computer I'm playing on, it would be locked in the same position as the splashtop game. Right-click on each mouse and choose " Update driver .". This is usually a temporary loading issue, which means all the user must do is open the recent applications menu on their mobile device. Copyright 2023 Splashtop Inc. All rights reserved. Advance Has proxy settings options (No proxy, Auto, Manual) and to set Server, Username and Password. Resizing the mouse pointer to 6 seems to bring it back temporarily but its HUGE. until some fix was offered. When youre done with the session, just click the End session button at the left of the footer toolbar. When on a Splashtop session, the mouse cursor won't change when hovering over buttons, pane dividers etc - it just remains a pointer. After entering the 9 digit code into the SOS screen of your Splashtop app, click the arrow to connect and the remote access session will begin. However, all it did was detract from the point.----------------"a sounding board on a forum that, by anyone's logic would be less use than the support department of the software you had an issue with. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. Alternately if you are already in Trackpad Mode try toggling this off and on again while moving your mouse. My tablet and computer are on the same local network. I can move in the 3d field, rotate etc, but All Vision Hotkeys for top or side views or hotkeys with features like "Extrude" dont work. QED. Is there a bug report with microsoft we can upvote to get this fixed? Running remote support sessions from a web browser isnt supported. Options are to Reject after the request expires, Allow after the request expires, or Off. Therefore, you can try repairing MBR and rebuilding BCD to fix the Windows Automatic Repair not working issue. Solution 6. Logitech options find the ipad with your. In the Mouse properties window, change the Scheme to Windows Black (system scheme). If not, its a quick learning curve. The Q&A below explains and gives tips on how to keep your computers safe and protect your privacy. In my case, I use a VM for work on a personal machine, as I am a contractor and the work VM needs to be on the network and have all the group policy stuff, which like many organisations has its theme logod for corporate satisfaction. someone logs in with RDP remotely, the console session will get logged out, and The article notes that when you use remote access software such as Splashtop, everything you do within the window of that application happens on the computer in your office. "Now hopefully you understand why i said 'can you use VNC? I love getting comments like yours. "), and they kept focusing on that point, which is what made me so angry. Change), You are commenting using your Facebook account. This black screen will linger for a few seconds, and then the app crashes. Welcome to the Snap! However, if the remote computer is on your company's network while you're remotely accessing it to browse the internet, your company can still monitor your internet activity as if you were using the office computer in person. Now hopefully you understand why i said "can you use VNC?". Is there a way i can do that please help. I do almost all my work over RDP and this was driving me crazy! They have COMPLETELY MISSED what I am telling them or have given me false information.I have users on Windows 7 who are accessing their work computers from home via Remote Desktop Connection (don't worry, it's only after they authenticate to their WatchGuard firewall. All remote desktop connections are secure and encrypted. For those dealing with an error message reading Unable to reach Splashtop servers or Unable to reach Splashtop relay servers, weve provided a step-by-step guide to help you solve this Splashtop not connecting issue. I'm excited to be here, and hope to be able to contribute. Hope this helps. (LogOut/ You can prevent others from seeing what youre doing by enabling the Blank Screen feature. Your mouse should now be connected! It just made you look like a fool when you tried in vain to defend the Exchange scenario with added, unrelated information about testing with Kerio. Had I asked "Can someone give me a good alternative while I work out a problem with Splashtop? On the streamer computer, navigate as follows: Right-click install_driver64.bat (for 64-bit OS) or install_driver.bat (for 32-bit OS), Create a remote session to the client computer, Once the drivers installed, a virtual display will appear after a remote session begins effectively (usually called SP-DSP00), Show solid color background on remote computer desktop. In no time youll feel more in control of your computer when accessing it from an iPhone or iPad! After LastPass's breaches, my boss is looking into trying an on-prem password manager. Lock the streamer settings using Splashtop admin credentials. The Splashtop onscreen prompts show the 3 steps. Because you came on a forum with extremely limited to none knowledge on the software in question after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you. Shame on me for thinking that an actual Splashtop user could test what I asked!----------------Regarding your "after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you" comment, you seem to have missed the point of why I posted here in the first place. Today, I even made two videos showing them, but I probably won't hear back for a couple of days.This image is the problem client's computer: if I click on choice 1, nothing happens, but it SHOULD connect to the live user's session without kicking out the user. Workaround If the computer indeed does not have enough video memory, there are two proven workarounds available: 1. 1) Insert the Windows bootable drive and boot from it. It could not be the computer hardware or any other software problem because the choice to connect to the active RDP session DID NOTHING when clicked in spite of it showing in their software. Read reviews, compare customer ratings, see screenshots, and learn more about Splashtop Wired XDisplay HD - Extend & Mirror. In your Splashtop Account Settings, you can enable Two . They chose to ignore that and kept focusing on the Console session.I am mad because they kept ignoring what the were being told. Limitations of the "Lock keyboard and mouse" feature No, Splashtop does not monitor your web traffic while remotely accessing a work computer. Have you installed the latest streamer and application? (HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Splashtop Inc.\Splashtop Remote Server). I have a system with me which has dual boot os installed. My name is Helga York. Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) still the cursor is not visible on the remote computer which i have remoted in to, please help. The good news is, this is not a huge obstacle and the solution is practically as simple as printing from the same operating systems, once the correct reader is installed. I will work with our team actively to help resolve if the issue persists. can you use VNC? Choose Uninstall. USEFUL. Users will find the taskbar located at the bottom of the office computer. AnyViewer is a safe and reliable remote access software for Windows. ", you agree to it. Splashtop wired xdisplay not working is a very common issue for Android OS users. Just open the Splashtop Streamer and choose Install Printer Driver. It usually happens when I go back to the RDP session from my local computer. My Microsoft Keyboard or Mouse doesn't do what I want it to You can change settings, set left-click, right-click, and middle click settings, key settings and configurations, and scrolling resolution. Microsoft MVP: Office Dev NOTE : If you are prompted for an administrator password or for confirmation, type the password, or click Continue. As demonstrated in the video above, its important to remember that the mouse support feature in the iOS 13 update is meant to mimic the iOS touch based interface. To continue this discussion, please ask a new question. When on a Splashtop session, the mouse cursor won't change when hovering over buttons, pane dividers etc - it just remains a pointer. It's 100% irrelevant to getting the Exchange issue fixed.Now, please excuse me, but my knickers just came out of the wash and I need to go iron them.Gregg, "BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.". To continue this discussion, please ask a new question. Getting a top-tier mouse is going to cost you $50 to $100 no matter what sensor type you pick. Automatically blank the remote screen when connected. Unfortunately, this hasnt worked for me I am finding that it will still keep disappearing. Please help attach logs in your ticket. New features in Splashtop Personal App for Android; Suggestions for Best Performance; Why do I get a "satellite" icon on the computer name? Therefore, ANY response mentioning a product other than Splashtop is 100% irrelevant. As part of my job I do A LOT of manual editing of large XML config and CSS files directly on servers with Notepad++, and the disappearing cursor has plauged me for over a 2 years now! 1=on, 0=off. The user only has to run the app, there is no install process. The mouse cursor showed the busy pointer when hovering over the desktop. Why the BIG DEAL you made out of it? What are some of the best ones? Steps: Open the Terminal on the computer with streamer installed and execute the command: touch "/Users/Shared/SplashtopStreamer/com.splashtop.input.hid" Restart the "Splashtop Streamer" program. If the above methods dont work, wait for the device battery to drain naturally. Your daily dose of tech news, in brief. With the Splashtop iOS app, you can remote into your computer and view the screen in real time on your iPad or iPhone. If you click to open the toolbar, there will be a number of options available to you. In some cases, the remote window will freeze for a while, maybe 5 seconds or so, then you could control the computer again. Proving that someone else's product works when I had already proven that their own product can work would have been a waste of time. Say hello to your cursor when editing text again! This seems abnormal situation as I have never heard of this.One thing our team suggested to try is to turn on remote cursor in client toolbar and see if remote cursor shows the correct cursor changes.. (you would see 2 cursors on screen). To start, press this key combination: CTRL+SHIFT+ESC If this opens Task Manager and that window is NOT flickering: The likely cause is Software Compatibility issue causing Explorer.exe to crash repeatedly. Navigate to the SOS area of the app Click the "+" SOS icon or select "SOS | Connect to User's Computer" from the menu The Addon "3dxInventor" is NOT installed. Once your Bluetooth or wired mouse is connected to your iOS device, you can customize a few of its settings from within the AssistiveTouch menu. THAT is why your response frustrated me.Gregg. My mouse cursor disappeared in remote desktop once after a windows 10 update, since then, I have been searching over the internet for almost a year trying to figure out why. Smugness, right back at you, except properly backed up this time.--------------"because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to"IS WRONG. To connect your mouse to your iPad or iPhone, follow the steps below: Select the AssistiveTouch toggle this will open a new menu, Select the AssistiveTouch toggle at the top to turn it on, In the same menu, select Pointing Devices, Set your Bluetooth mouse to pairing mode. (It does tend to disappear after watching a movie online.) useful because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to. All you need to do is set up your Bluetooth or wired mouse to your iPad or iPhone (see below for instructions) and youll be all set! Even though Splashtop SOS just happens to work, SOSALSO IS 100% IRRELEVANT to the Splashtop issue that I had with the regular Splashtop product. Complex processes are happening to adjust different screen resolutions between home and at the office and this can cause some visual side effects. Because as I noted several times and proved with images, I already KNEW that Splashtop "isn't working as it is meant to" work on those computers (all 15, but two different models). In this article, we've seen how to get set up with Splashtop SOS. Starting the session from a mobile device is very similar to starting from a computer. Let the device recharge and then turn the device back on again. When you start a session to access a Windows computer, there is a checkbox where you have the option to Connect as Admin. Silly me for thinking that all the Splashtop users I see here nearly every time someone asks about remote support would be silent on the issue.Again, look at my scenario of an Exchange problem and someone suggesting Kerio. A drop-down menu (the blue down arrow V at the top of the screen) gives you access to additional control options. However, if you'd like a free alternative, we have mentioned one in the article itself. This does work in LogMeIn, TeamViewer and GoToMyPC. I don't get why you fail to comprehend that simple fact.Regarding your "I also note the plethora of splash top users" comment, I looked for a Splashtop-specific forum and found Remote Support. Tempered glass screen has no mistake about the ipad or the screen has no longer be done in anywhere. Cookie Notice and should just immediately switch to the RDP terminal session. This is indeed helpful, thank you so much. We will need your help to reproduce the issue then collect logs. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) Anyway, thanks to your excellent post I now have a pointer again! Verify that only you and/or others with clearance have permission to remotely access your computers. No matter how many ways you try to twist my SPECIFIC ISSUE to fit your answer, YOU ARE WRONG.Gregg. Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario. At least that almost makes it possible to use the system. Operating system not responding. If the display remains blurry/fuzzy, try restarting the remote session. was IRRELEVANT to this specific issue. And the down arrow button on the right hides the toolbar. In the upper right you can access your account information and subscriptions. "Exchange isn't receiving emails" can you use kerio to see if that receives email? Disabling the Realtek HD Audio Manager is known to fix both mouse freezing and disappearing cursor issues. Click the Hardware tab, and then click Device Manager. not really a solution but can help debug/address the issue. It was made automatically irrelevant BY YOU the second it mentioned something outside of the specific Splashtop issue and specific requested Splashtop test steps. Number one, you failed to comprehend the images in my post that I said I had sent to them, PROVING that THEIR PRODUCT can do it on both Win 7 and Win 10. I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. Perhaps Mark from Splashtop may have an answer. Copyright 2023 Electronic Team, Inc., its affiliates and licensors, 1800 Diagonal Road, Ste 600, Alexandria, VA 22314, USA +12023358465 , Electronic Team uses cookies to personalize your experience on our website. My response frustrated you because you were under the cosh, feeling pressure and the one people that could help you weren't helping you as you needed. It is so frustrating when it disappears . Sometimes an error message will appear, and sometimes it won't. Users must install an XPS reader on the local Mac in order to allow the Windows machine to use the printing feature. Right-click on entry for the mouse you're troubleshooting. Click, Splashtop Black Screen Problem and How to Fix It, Splashtop Multiple Monitors are not Working, Resolving Splashtop Issues Doesnt Have To Be A Headache, Ensure youre running Splashtop Streamer v3.3.4.0 or newer. Solution 2: Relaunch Elements Organizer Close Elements Organizer. OMG! Select Start > Settings > Devices > Mouse > Additional mouse options > Pointer Options and adjust the pointer speed. Here is how to change multiple duplicate displays to mirror one another via the Windows display settings: Once changes are confirmed, all windows should consolidate down into a single screen. I realized I messed up when I went to rejoin the domain My i.t dept had no idea how to fix this. Thanks. 3. If the user visits the SOS app download page from an Android device, they are prompted to download the SOS Android app from the Google Play store. To connect your mouse to your iPad or iPhone, follow the steps below: Set Up Bluetooth Mouse to iPad or iPhone Open the Settings app Select Accessibility Select Touch Select the AssistiveTouch toggle - this will open a new menu Select the AssistiveTouch toggle at the top to turn it on In the same menu, select Pointing Devices I added a "LocalAdmin" -- but didn't set the type to admin. If I choose Console, the user gets kicked out as expected. As it stands, the only Splashtop plans that offer remote printing access are: Additionally, users can only remotely print documents if their desktop or laptop computer uses one of following operating systems: Its also a good idea to remember that the remote print feature is only available during an active remote session. Step 1. my problem is that my newly bought Spacemouse Pro doesnt really work when it comes to Hotkeys in Inventor. After they install and run the app, the experience is the same. You are wrong, pure and simple.Your ridiculous "Ahh so my suggestion was valid" comment is WRONGAGAIN!!! You said it because you failed to properly read and comprehend the issue at hand and that the requested test steps had nothing to do with ANYTHING other than the specific software and specific situation outlined in my original post.---------Finally, the fact that Splashtop themselves, minus my support techs, knew about the problem PROVES ONCE AGAIN that my points have all been correct and that "Cant you just use VNC or something similar?" Step 2: Tap the power button to turn it back on. You should try it some time! Some users noticed that a Windows10 update KB4056892 blocks communications with Splashtop. mouse click not working on desktop but works on task bar and elsewhere. perfectly!Why didnt vice versa. However, if the remote computer is on your companys network while youre remotely accessing it to browse the internet, your company can still monitor your internet activity as if you were using the office computer in person. Interesting. On the Client machine, launch Remote Desktop, and create a virtual desktop connection. "Again, look at my scenario of an Exchange problem and someone suggesting Kerio. Mouse pointer disappearing when using splashtop for extended display. Expand the virtual display to a full screen mode. Try tapping the touchscreen with your finger, and then try tapping the screen with your surface pen. What if 100 people all jumped in and said that their other product works, would that have helped figure out why SPLASHTOP did not work? This is the contextual mouse cursor. With iOS 13 introducing mouse support, you can control your remote desktop with a mouse when remote connecting from an iPad or iPhone iOS device. Splashtop Personal app introduction; Hot Topics. You need to hear this. Use the Invite Technicians button to invite additional technicians to your account. If you do not have a touchscreen monitor or Windows PC, and your mouse and your keyboard have stopped working in Windows 11/10, it makes things a bit difficult. Splashtop wired xdisplay not working is a very common issue for Android OS users. Sound like it is working. If they are in my post thread and they contribute little or nothing to the issue, then sometimes I do respond in frustration.You were my "vent point" ONLY because your response had nothing whatsoever to do with the specifically outlined issue and set of test steps FOR THE SPLASHTOP PRODUCT that I asked if others could test.Regarding your "Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario" comment, I have ZERO NEED to know if SOMEONE ELSE'S PRODUCT does have the same problem, because I already know that Splashtop CAN DO what I needjust not on THIS CLIENT'S computers. done in the video is exactly as described. Using Kerio is a USELESS suggestion.OMG, It's absolutely AMAZING what READING PROPERLY can do for a person! With Splashtop SOS, you canuse your computer or mobile device to remote access and control remote computers and Android devices. Follow instructions 1-5 above to make sure AssistiveTouch is turned on. This also works for the issue of a black box around the mouse pointer in Remote Desktop. RDP is NOT open to the Internet in general). Step s required to wake your computer from Sleep or Hibernation mode: On your tablet/phone, launch the Splashtop On-Prem app. Copyright 2023 Splashtop Inc. All rights reserved. If having to swap between the monitors gets frustrating, you can change the remote computer to only utilize a single monitor. Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant. Most often, users will receive a black screen upon opening the app. Splashtop Remote Support (Plus and Premium plan), While operating the remote device, run the application you used for printing, Choose Splashtop PDF Remote Printer from the dialog box, Choose the local printer youd like to print from, While using the Mac, open the App Store. My original post outlined a SPECIFIC issue with Splashtop and requested someone else test with Splashtopusing the Splashtop-specific steps outlined. Therefore, your recommendation of using ANY other product was 100% wrong because NO other product could test theSPECIFIC issue with Splashtop.Regarding the SPECIFIC example scenario of Exchange/Kerio, you were also wrong for the reasons noted above.For this specific set of circumstances, your reply was WRONG and always will be wrong. This menu is usually the first button on the left. Launch the file manager from the control bar. The cursor only appears while in the ribbon. On the initial screen (note the remote PC screen in the background), you will see an overlay that explains some of the finger gestures you can use to navigate the computer screen in place of using a mouse. For more information, please see our "Exchange crashes on install" can you use kerio? Hit the monitor icon on the Splashtop ribbon. First noticed this behavior after logging in with splashtop. Holding down a click is like holding your finger down on the device screen. With a comprehensive list of solutions, youre now both more informed and prepared to face these challenges and resolve them. Youll see the circular cursor on screen once connected. It's also just as irrelevant as your suggestion.Testing SOS was merely curiosity, and the fact that it worked HAD ZERO EFFECT in helping find out why the regular Splashtop product did not work on those problem computers. What are some of the best ones? A relatively new entry into the crowded genre is Splashtop Remote Desktop . So glad I googled this and found your answer, its been so annoying! but that didnt help. You can remotely control the computer, open files, and more using the iOS touch based interface. It could be that the computer is frozen, meaning it is not responding to any commands you give it.In this case, the touchpad would also not be working. The first thing to check is whether the computer and the operating system is not responding as well. Down at the other end of the market, the most affordable laser mice still tend to be $5 to $10 more . Its possible to use Splashtop and RDP together, but as you They give you the code and you enter it in your Splashtop App (after clicking the SOS + icon) and that starts the session. Open the Splashtop Controls" menu in your remote session and make sure that Trackpad Mode is enabled. was WRONG, still is wrong, and always WILL BE WRONG as it relates to the SPECIFIC ISSUE that I posted, which was connecting with Splashtop (NOT Splashtop SOS) to the active RDP session. Get started with Splashtop for free with our free trial below to get unlimited remote access to your Windows and Mac computers from your iOS (or practically any other) device! BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.Did I ask if other remote support tools had the issue? In the Mouse properties window, change the Scheme to Windows Black (system scheme) Say hello to your cursor when editing text again! If I try to help one of those RDP users via Splashtop, when I log into their RDP session via Splashtop's choice to connect to the active RDP session, it kicks them out of their RDP session, and if they log back in via RDP, it kicks ME out of the Splashtop connection. Privacy Policy. Our team reviewed the video. From the interface, you'll see a list of all remotely-accessible devices. Warning Notifications Warn notifications are used when Splashtop is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a . Connect to the target computer. Addicted to coffee. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. When a remote session is established, a large notification will pop up letting the user know that the computer is being remotely access. If youre already familiar with the iOS interface, then this should be very easy to pick up. I decided to let MS install the 22H2 build. Share this: Twitter Facebook LinkedIn More Loading. Please do keep me posted if the workaround helps. Click " Apply " and then " OK ." Choose your primary button from the drop-down. With Splashtop Business Access, you can remotely access your Windows and Mac computers from an unlimited number of Windows, Mac, iOS, Android, and Chromebook devices. Our team's plan is to add the fix in upcoming release of new streamer (agent) targeting in two weeks so there will not be a need for the workaround shortly. Our support team has not heard of this issue before. can you proceed to file a ticket so we can assign someone to work with you to resolve and escalate to product team when needed. The GoToMyPC Personal Plan costs $44 (monthly-billed price) per computer per month and allows individual users access to an unlimited number of computers. (Idk why) If there's a NinjaRMM rep here, give us the situation if you would. This digital tool allows end-users to remotely access and manage computers from another desktop or mobile device. If Haha, you get the award for the most enthusiastic reply posted on my blog. Is there a solution for the Mac users with the same problem? We dont have this problem inside the FW with any combination of machines. As you try to remote in using Splashtop into the console session, the RDP will disconnect.

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