New Homes Coordinator These results are based on feedback from our colleagues; real people who really think Stonewater is a great place to work. Over the last three months weve carried out a whopping. This button displays the currently selected search type. I wish him every success in his new role and know hell continue to lead with passion, vision and heart as he always has.. To get a job at Stonewater, browse currently open positions and apply for a job near you. As we break into a new decade, what exactly are the big issues in social housing today? A free inside look at company reviews and salaries posted anonymously by employees. Overall, 67% of employees would recommend. Listing for: CV-Library. Join him, Dr Arianna Sdei, joanne hiscock and Leigh Fairbrother as they discuss the Social Housing Decarbonisation Fund and showcase some of the projects that have been delivered. Commissioned by Brighton and Hove City Councils VAWG Unit, Stonewater have conducted research into this issue, aligning with our vision for everyone to have a place to call home, tackling domestic abuse and promote equality and inclusion for all. Select Accept to consent or Reject to decline non-essential cookies for this use. We think we could be the perfect match for you too but which way will you swipe? Its a collective effort that represents the hard work and commitment of everyone and is particularly notable against the backdrop and many challenges of the pandemic. If youd like to be part of our next seven years, check out our vacancies #DiscoverStonewater, Stonewater is a leading housing provider. This is based on anonymous employee reviews submitted on Glassdoor. #socialhousing #domesticabuse #partnershipworking, We recently welcomed Sarah Stevenson - Jones MRICS MIFSM AIFireE GradIOSH as Director of Building Safety & Compliance. Find out more about the latest news here: https://lnkd.in/ek6N2N2d, Today, our Head of Customer Insight, Dean Ballard, alongside, Katie Teasdale, Assistant Director Customer Experience will be sharing how we are preparing for the launch of the new Tenant Satisfaction Measures at the #hqnevents TSM what you should be doing now virtual session. To tell us your thoughts, please complete the following, 2 minute survey. We manage around 32,500 homes in England for over 70,000 customers . Youve also told us in the recent Institute of Customer Services survey that you prefer online to any of our other channels as its easier for you. %PDF-1.5 % The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with . We have a responsibility to be innovative in our approach to design services that meet the increasingly sophisticated needs of our customers. Twitter - @StonewaterUk. 68% of employees think that Stonewater has a positive business outlook. 09/27/2022. We aim to respond to all email queries within two working days. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. We are building a culture that is based around inclusion:Where everyone has the opportunity to be their true self at work; Where your skills, strengths and values are whats important; Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the development of our organisation are what counts. Not to mention all the roles that make a business function, in HR, Finance and IT. Stonewater takes our history and adds in the technical expertise regarding risk to provide a best-in-class solution to government contractors. Our complaints self-assessment is one of the ways we demonstrate performance against our customer commitments. The findings from these events will be published in the next few months watch this space! You're family. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. Customer enquiries. The Customer Complaint Panel who are they and what do they do? We may not get better overnight but we promise well keep using your feedback to get better. We aim to respond to all email queries within two working days. Stonewater director Catherine Evans said: "Ian Williams places a strong emphasis on putting the customer at the heart of their work, similar to our own Customer Promise. Survivors experience of the housing pathway hlRmk0+}K`,j"c[IvNsztiDc@h #socialhousing #partnerships #housing #gassafety, Saltire Facilities Management is working on behalf ofStonewater, one of the UKs fastest-growing social housing providers, to deliver gas servicing, installations, and maintenance at more than 3300 properties across the West Midlands. Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. Government contracts account for 3.7 million employees in the United States. Once you get a positive response, make sure to find out about the interview process at Stonewater and prepare for tough questions. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. You can update your choices at any time in your settings. Im confident that both Dave and Isabel have not only the skills, but also the ambition and vision to drive Stonewater forward. Our customer commitments are the service standards weve set with you. Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. There will be a final online event on 6th March for registered providers to share their challenges, experiences and solutions helping us to understand how we can work together to improve accommodation provision for survivors of domestic abuse across the city. Stonewater is a young, modern, dynamic business committed to continuous improvement and enhancing both the colleague and customer experience with a digital transformation programme delivering significant change. Careers LGAH customers Pay your rent Report a repair Get involved Contact us Hot topics Chief Executive outlines robust damp and mould process Nicholas Harris has written to local authority leaders. minimalism: a documentary about the important things transcript; cat8 penumbra catheter; i 75 road construction cincinnati; tocaya west hollywood; best places to live in alabama near the beach By building strong relationships and understanding a TPAs specific cost containment strategies, it is possible to develop rate tables for individual TPAs and better understand the risk involved. How ready are you? Changes won't be saved until you sign up for an Enhanced Profile subscription. stonewater customer promise. Weve even funded the planting of over 15,000 trees through our partnership with the Community Forest Trust. @Longleighfoundation Circles of Support partners are ready help our residents feel supported and able to face their difficulties and take the next steps forward in their lives. . Accept Read More, Online housing news, features and opinions, Stonewater strengthens customer experience team with two senior appointments, Keep in touch with the latest industry news. Christian Lauterbach - Sicherheit im Betrieb. Partnering Surveyor - Design & Special Projects This is based on 49 anonymously submitted reviews on Glassdoor. So if you are looking for a new opportunity then look no further: https://lnkd.in/gGeXci3 This account will still allow access to the site, messages and content that has been posted by the user, however, access to surveys . Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the . Your name * Your email address * Confirm email * Find out more about our #retrofit work: https://lnkd.in/eSjzR8Nf, We're working with Brighton & Hove City Council to improve accommodation provision for survivors of domestic abuse across the city. Stonewater has a positive business outlook, No.3 on Top 30 Sustainable Housing Providers. Stonewater Scrutiny Panel Customer feedback surveys Specialist online panels Voice of the customer Community Champions LGAH customers Your tenancy agreement Paying your rent Repairs and maintenance Manage your home with MyHome Moving, swapping or leaving your home Pets Neighbourhoods and communities Customer Commitments Flood prevention Leading a contact centre and an operational administration centre I am proud to say I am surrounded my amazing colleagues who only ever want to do their best and deliver our promise. The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with residents of the following states: California, Florida, Nevada, Washington, New Mexico, New Jersey and New York. Whichever role you choose you'll be making a positive difference to peoples lives, their communities and their life chances by providing them with a decent home and environment in which to live. A positive work culture, with progressive policies, particularly regarding diversity in the workforce.Read More, I applied through a staffing agency. 8th March 13:30 Our Customer Commitments - The Stonewater Customer hubb Our Customer Commitments January 31, 2022 As a responsible social landlord that believes what matters to our customers, matters to us, it's really important to us that we're open and transparent about our performance. *)k(nP;@1E@Ab`bok`XvZq|h*uRFG jL Z2 Ll LEARN MORE Through personal example, ensure that Stonewater's Customer Promise, Vision, Mission and Values are upheld and demonstrate a positive customer-first approach in all interactions with colleagues and stakeholders. Sarah has a wealth of experience from the social housing sector, including as Vice Chair of the National Social Housing Fire Strategy Group. "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." Stonewater has announced the promotions of two customer experience directors to its management team. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewaters services to support the needs of existing and future customers, in line with the housing associations customer promise. Weve achieved so much in seven years, with over 76,000 customers and built over 4,550 new homes. If it matters to our customers it matters to us." Homes for Ukraine: information for customers, Employment, training and volunteering opportunities, Modern slavery and human trafficking statement, All rights reserved. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. Stonewater said it made the strategic decision to create an additional director role to reflect its ongoing commitment to putting customers first. Check the background of investment professionals associated with this site on FINRA's BrokerCheck.1800 Century Park East, Suite 230, Los Angeles, CA 90067 |+1-310.402.2513. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. (Usernames and Passwords are Case-Sensitive). %%EOF Stonewater customers are able to view any number of remote sites from any location worldwide and manage data from a variety of manufacturers and equipment types. Transparency . Overall, 67% of employees would recommend working at Stonewater to a friend. Home Realizacje i porady Bez kategorii stonewater customer promise. This form will not work unless you enable cookies. Use this form to report any non-emergency repairs or defects. Day 5 of #NCSW2022 is Customer Service Recognition Day! They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can . ^Alex. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. #BestCompaniesToWorkFor #DiscoverStonewater #loveyourjob. - Hani AB Amy b 1 review GB Updated a day ago Samatha was amazing,very good If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. 610 0 obj <>stream Intersectionality, domestic abuse and housing We value the importance of what EDI brings to our organisation, our colleagues and customers. If you are reporting an emergency, please do not utilize this means of communication. Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. Sometimes, we do have long call times and so we encourage you to direct message us on social media or send us an email at customers@stonewater.org. I will raise any outstanding repair you have with the team and they should be in touch. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. (i 604 0 obj <>/Filter/FlateDecode/ID[<0F74719B3438C242AD885623A76B719C><813913FA34040448AD1072052B82779C>]/Index[590 21]/Info 589 0 R/Length 90/Prev 1406544/Root 591 0 R/Size 611/Type/XRef/W[1 3 1]>>stream stonewater customer promise. While satisfaction with the way we handle complaints is on its way up, were currently looking at how we can do things differently to try and resolve things more quickly if we can. but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. We manage around 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. invitation to love poem analysis; how to take care of your soul sermon; list of largest unsupported domes in the world. This includes but is not limited to mail-haulers, janitorial, cafeteria, cleaning, and security personnel. If you are a tenant and have not yet registered, We're a #BestCompanies Two-star workplace in 4 regional league tables and a Top 5 Best Housing Association to work for. Weve also been doing more to make sure were learning from complaints, really reflecting on this feedback so we understand whats gone wrong so we can stop it happening again in the future. hbbd```b``5 L@E) $3H@i Stonewater provides full MGU services targeting government contractors, including rating traditional and level-funded stop-loss for groups. #DiscoverStonewater #Recruitment #jobalert #careersinhousing, You'll find Adam Masters, Assistant Director Environment & Sustainability at #Futurebuild conference and exhibition next week. You can see our performance, Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. Their personnel know their . Today is all about celebrating and recognising great customer service and the people who deliver it. Feedback. Q-Bot Ltd, Moat Homes Limited #sustainability #retrofit, Great to have you onboard, helping to keep homes warm and safe. Does Stonewater offer an employee assistance or workplace counselling program? https://lnkd.in/eSUqezkm, We can't help you find love this #ValentinesDay but we can help you find a job you'll love! A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough.

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