A California class-action lawsuit has been filed against the ticketing site StubHub. The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. Sep 15, 2021, 1:28 PM. No refund bottom line. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. StubHub said I had to wait 7 days after the show took place to get my money. The company has also failed to honor its FanProtect Guarantee, which required customers to sign a contract with the site. Please download the PDF to view it: Download PDF. The plaintiffs may also opt to file a lawsuit on their own. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . I have not received any information on recovery of my money yet. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company Actions does not process claims and we cannot advise you on the If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. My husband and I bought concert tickets as a Christmas present to each other. Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. You also need to read their terms and conditions regarding disputes as you may be forced to file in their state where their company is incorporated. So Farley filed a credit card dispute against them, and won back his $600. StubHub has my $253 for tickets I sold. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. As always, we recommend consumers do their best to stay informed, in particular given the swell in coronavirus-related class action lawsuits like this one. StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. A Phoenix resident has filed a proposed class action against StubHub in which she claims to be one of many consumers stuck with worthless tickets to canceled events after the $4 billion ticket marketplace decided to walk back its longstanding FanProtect refund guarantee. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. All Rights Reserved. Since COVID-19 has come, StubHub's new policy is no refunds. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. | Payments will be provided if the Court approves the Settlement and after any appeals are resolved. Fan rewards: If I could give zero stars I would. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. At the same time, buyers expect immediate refunds. The U.S. Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. McMillan then asked StubHub to refund his money. Never got my refund, asked for compensation and never anything. The suit also calls for a return of customer trust. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Well start sending you the news you need delivered straight to you. Please add me I lost roughly $600. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims. Their customer service is useless and brain dead. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. No resolution and I got no tickets. Unsubscribe easily. Ive used Stubhub for over 4,000 transactions. I found out they listed under a wrong account. StubHub has not responded to the lawsuit. As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. The suit alleges that StubHub should have provided refunds to its customers after they complained to the company. I was informed they could not secure the tickets from the seller. If the suit proceeds, StubHub will be ordered to refund all e-ticket purchasers starting in June. Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. Please add me. The complaint claims that the company did not offer refunds for tickets to canceled events. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. On March 25, however, StubHub allegedlyand quietlychanged its tune, updating the terms of its FanProtect guarantee online to stipulate that if the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in StubHubs sole discretion (unless a refund is required by law). Subsequent communications from StubHub made clear, without explanation, that customers would receive not refunds for coronavirus-related cancellations but only a coupon worth 120 percent of an original orders value valid for one year, the case adds. He also is very certain that the game is sure to be canceled. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. He was promptly told no because the game was not technically canceled, only postponed. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. THEIR GUARANTEES ARE A LIE. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. I bought 2 tickets to a concert in SC that was cancelled. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. Let us know in the comments! Add me too please! that reports on class action lawsuits, class action settlements, THEY LIE. The company reportedlydoesnt have enough liquidity to honour these requests though. Ticketmaster, StubHub removed from MLB ticket refunds suit - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Who should shoulder those cancellation costs? The new policy offerers a coupon. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. StubHub finally addressed the formal rescinding of its FanProtect guarantee in a March 30 email from Cassidy in which the company, rather than accept responsibility, continued to tout the policy change as in the interest of customers, the lawsuit says. It also points to a recent spike in e-ticket sales, which increased ticket prices. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. Never again StubHub. Entertainment industries have seen every event canceled or postponed for a foreseeable future. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. drug injury lawsuits and product liability lawsuits. Under normal circumstances, these processes are manageable. As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. The suit was filed in error, according to the plaintiff. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. The court ordered the company to refund customers if the event was canceled and refund them in full. It was also worth 120% of the original order price. SV is correct. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. Enjoy reading our tips and recommendations. A Wisconsin man has filed a $5 million dollar federal class-action lawsuit against StubHub for not refunding money he spent on a suspended NHL game. As to the defendants dismissal bid, the court left all challenged claims in place noting that the briefing of this motion and others have been plagued with inefficient tactics. Judge Gilliam opined that some of StubHubs arguments were premature in view of the fact that at the pleading stage, the court must accept every allegation as true. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. The plaintiffs are attempting to get the money back from StubHub by seeking a class-action ruling. Terms and Conditions. Before commenting, please review our comment policy. McMillian purchased the ticket with StubHub's money-back guarantee policy, Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tells, . Although the case has not yet reached a final verdict, the judge has scheduled a hearing before the end of the year. In this . We value your privacy. Ive been trying to get my money back for 2.5 years with no luck! In March 2020, as the scope . The coupon, of course, expired in 12 months. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . In addition, StubHub will be required to reimburse consumers who purchased tickets before March. 8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. Matthew McMillan Settlement 12/29/2022. For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. If you sell on Stubhub they will waive the sellers fee. Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". I still have tickets for myself for that Gabriel Iglesias show. McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. Sign up for ClassAction.orgs newsletter here. I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. Looking for a class action lawsuit in Nebraska. Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . The court is expected to rule in favor of the plaintiffs at the end of the year. Same seats wrong game. 2. The first person I spoke with said that the tickets had been sent. Adam Silver had to get the Christmas bonanza in- fans be damned. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to Read more here: Camp Lejeune Lawsuit Claims. Less than two weeks later, StubHub amended its policy. Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Last November, the court ruled that the plaintiffs who purchased event tickets using a web browser were on notice of StubHubs arbitration provision, compelling them to arbitration, but not those who used the mobile app. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. This is the first time I have been using this website. The Hollywood Reporter is a part of Penske Media Corporation. In three weeks, Fischer is scheduled to decide whether to throw out the case entirely, as requested by Major League Baseball and its teams, the lone remaining defendants. Privacy Policy | Mobile app: StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller, Customers Can Claim StubHub Refunds in Cash. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. They told me to sell them. We'll email you when an event is canceled. StubHub calls for MLB refund lawsuit to be sent to arbitration - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. All rights reserved. This putative lawsuit is related to a multi-state investigation that StubHub settled. status of any class action settlement claim. I may or may not be able to make use of rescheduled games as in the Nets- Denver game. 1:00. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. Unsubscribe easily. Reports suggest that StubHub Inc. has agreed to enter into a settlement agreement and pay around $9.5 million to its customers in different states across the United States after it allegedly did not refund its clients' tickets after event cancellations caused by COVID-19 (Coronavirus disease-2019). The Court has not decided who is right. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. Thank you, you have successfully subscribed to our newsletter! NEVER USE STUBHUB. Lorenzo Gordon, Adobe Images Others were postponed. Last Updated on May 5, 2021 by Dave Clark. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. I purchased OHL tickets the day before the game. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. Copyright 2022 Consumers Unified LLC. A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Still no luck. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. Save my name, email, and website in this browser for the next time I comment. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. What a scam. I am appalled at their lack of customer service and straight out thievery. I went thru proper channels and they lied about refund. I deleted my account. Previously, she represented workers and retirees at a national employment law firm. A California class-action lawsuit has been filed against the ticketing site StubHub. In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. The MDL transfer order can be found here. Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? Class action complaints are a matter of public record, and our objective on this website is merely to share the information in these legal documents in an easily digestible way. I accidentally clicked purchase the ticket, and I thought were still more steps to complete. StubHub, Ticketmaster and two affiliated companies were dismissed from the suit on Monday by U.S. District Court Judge Dale Fischer. Moreover, the company will be forced to refund its customers. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. U.S. District Judge James S. Moody Jr. tossed the StubHub lawsuit in a Florida federal court, saying that lead . A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. The court ordered StubHub to stop issuing coupons worth 120% of the purchase price. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. Now I am left a dissatisfied customer without tickets and trying to buy last minute tickets that are even MORE expensive than what I had paid for. All of these happen in 10 minutes. The 22-page lawsuit claims the defendants, TicketsOnSale.com and Ticket Fulfillment Services LP, who . Singh says the reasoning is the financial impact from coronavirus. McMillan's lawsuit seeks class action status so that, if he were successful in forcing StubHub to provide a cash refund for his ticket, that ruling could be relied upon by any US customer of the . StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. In the meantime, they may continue to pursue the case individually. This is not good customer care and I would recommend you think carefully before trying to buy tickets through this avenue. Top Class If you would prefer a cash refund, simply . StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. Through this action, we hope to provide people some small bit of relief during this uncertain time., Ticket scalping companies want government bailouts due to coronavirus, ticket resale sites began requesting corporate bailouts, doesnt have enough liquidity to honour these requests, Rocklahoma postpones 2020 festival due to coronavirus, Bunbury Festival 2020 canceled amid coronavirus pandemic, Imprisoning the Tiger King wont stop Netflix from dropping another episode. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. Things You Should Know. Is Beyonces Tour Another Dynamic Ticket Price Mess? Para una notificacin en Espaol, haga clic AQU. I bought my tickets under a much different safety expectation. Paul Sawers / VentureBeat . However, you've agreed to the terms and conditions of Stubhubs sale policy. They asked me to list it as resale. In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. Whereas last year there was a bubble for most of the year and fans couldnt attend, now all that counts is the money grab. I only hear that events will be cancelled if there are not enough performers. The company has yet to comment on the lawsuit. Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. The Daily Journal named her a Top Woman Lawyer in California for 2021. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. Unfortunately, the seller never came through with the e-mail transfer. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation.

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