A stroke or minor stroke is treated as a medical emergency and what should happen is for an ambulance to be called to bring the patient directly to our Accident and Emergency Department. I started this pregnancy feeling forgotten and ignored and left yesterday feeling supported and cared for. review titled Amazing staff can't thank them all enough! Not all managers had the right skills and abilities to run services providing high-quality sustainable care. We specifically looked at the safety aspects of our key lines of enquiry domain on the evening of 15 March 2018 at Russells Hall Hospital. - we'll pass your stories to the people in health and social care who can make a difference. SDEC is the provision of same day care for emergency patients who would otherwise be admitted to hospital. nhs.uk Thank you again you are true angels, Report review titled Reassured and put at ease as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. About: This short animation is designed to explain the role of SDEC, where it fits within the urgent and emergency care system and the benefits it provides to both staff and patients. We carried out this comprehensive inspection as part of the new hospital inspection programme and as a follow up to the Keogh review which took place in 2013. All the best and take care. WebRussells hall hospital: 39 Employee Reviews Review this company Job Title All Location United Kingdom39 reviews Ratings by category 3.6 Work-life balance 3.3 Pay & benefits 3.6 Job security & advancement 3.4 Management 3.7 Culture Sort by Helpfulness Rating Date Language Found 39 reviews matching the search See all 42 reviews Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. visibility, Russells Hall Hospital / Accident and emergency, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. WebThe Thrombectomy-Capable Stroke Center at Holy Cross is known as one of the best centers in South Florida for stroke care. Our mission is simple: Being the best because, we care. Close menu, I just want to say a massive thank you to the kind nurses who made me feel at ease and understood how nervous I was. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. What's the least amount of exercise we can get away with? WebRussells Hall Hospital jobs Sort by: relevance - date 19 jobs Cleaning Supervisor Mitie 2.9 Dudley DY1 11.14 an hour Full-time Responsible for a front of house catering team, So many thanks to All the staff on A2, best wishes take care and stay safe. 6 September 2018. Staff were not always using clinical judgement alongside NEWS scoring criteria. "Keeping our NHS staff and patients safe should be the first thought of every company working for the NHS.". Click here for the news and events happening at Russell Medical. The electronic tracking system did now allow for patients to be assigned correctly within the department but staff did not monitor this effectively. 2300) Clinical directorate Urgent Care Management team Dr A Ismail Clinical The trust took immediate steps to put this right. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. Any outstanding/outpatient investigations can be reviewed in a Virtual Clinic (without the need for you to attend physically) and any further action, if needed, will be communicated to your GP as necessary. A fantastic level of care was provided for my daughter while here. This review has been completed in response to the trust confirming that they were now compliant with this standard. Staff were unable to describe what fit to sit meant or any criteria for this assessment. The trust runs services at Russells Hall Hospital, Corbett Hospital and the Guest Hospital. Thank you for taking the time to provide your feedback at what must have been a stressful time for your family. You can search by name or top speciality. 4 years ago, I attended this unit after a visit to my gp. It is great to hear that you received excellent care and treatment during your stay and with our Outpatients department. A company working in a hospital has been found to have broken Covid safety laws after a significant number of staff caught the virus. Arrangements were in place for the safe handling of medicines. The service provided care and treatment based on national guidance and evidence of its effectiveness. The concerns are believed to relate to outsourcing firm Mitie's offices at Russells Hall Hospital, Mitie is one of the UK's biggest government outsourcers and provides pest control, cleaning, healthcare and security among other services. First amu then onto ward A2. We were confident that these could be achieved quickly.Key findings related to the following: Published Only a small proportion relates to the emergency department itself. the service is performing exceptionally well. Have you experienced something like this, here or elsewhere? I recently came into hospital on the day surgery unit for a SLNB and biopsy. Outpatient services are also provided at the Corbett and Guest hospitals. If you need a longer stay for further treatment, you may be transferred to other appropriate wards after 48-72 hours. Ben and Luannes extraordinary act of generosity reflects a caring family who are great supporters of Alexander City, the Lake Martin area, and the medical community in Alabama. Some improvement in patient flow through the ambulance triage assessment area were seen. review titled Genuinely kind and helpful staff, review titled Poor communication at reception. financial benefits and cost savings for hospitals, and often for patients too. WebOfficial information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Departments and services - Browser Support Patients were not wearing allergy wristbands, allergies were not easily identified unless records were consulted or reviewed. the ability for patients to be assessed, diagnosed and start treatment on the same day, improving patient experience and reducing hospital admissions, avoiding unplanned and longer than necessary stays in hospitals, resulting in lower risk of infections and de-conditioning for patients. Video messages to our community from our Physicians and our Staff. Published These clinics provide patients with the opportunity to be reviewed by a senior doctor. Guest hospital is a satellite hospital which offers additional outpatient facilities. there are some services which we cant rate, while some might be under appeal from the provider. Your lovely comments have been shared with the AEC team who will be delighted to receive them. The money will go towards some large-scale developments centered on geriatric medicine and enhanced opportunities for senior citizens. When I gave my name at reception, the receptionist was disinterested when I said I had been referred by 111 service. The Foundation operates exclusively for charitable, religious, educational and scientific purposes to enhance the quality of life for those [], DUE TO COVID-19, WE ARE NOT OPEN TO THE PUBLIC! The Emergency Department (ED) is located at Russells Hall Hospital and is a 24/7 service. These send information about how our site is used to a service called Google Analytics. We saw much support for the trust, both from the public and from the local health economy. Our rating of caring was good overall. For more information on ratings, please visit medicare.gov. We imposed a number of urgent conditions to safeguard patients safety immediately following the inspection. We were not assured that all patients allocated to wait on the corridor were safe. Keep 999 and A&E free for serious and life-threatening conditions. WebMaps & Directions. The services are multidisciplinary and include nursing staff and allied health professionals. Only low was that when my transport came for me non of the staff were around for me to thank in person for an excellent job in getting me well We use this information to improve our site. There was a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. Visited Children's & Adolescent Services on May 2022, Report review titled Amazing staff can't thank them all enough! They suggested I phoned 111. Each report covers findings for one service across multiple locations, an inspection looking at part of the service. I first went to my pharmacy to see if they could sell me butterfly tape to close the wound. Agency or bank staff predominantly staffed each area we inspected. 2023 Russell Medical. Russells Hall Hospital The trust does not always follow its own policy in relation to DNACPR (do not attempt resuscitation) notices. About: ALEXANDER CITY, Ala. (WSFA) - Russell Medical Center in Alexander City announced a multi-facility expansion project. Caring for your child and their burn injury, Shoulder injury soft tissue and fracture, 98% of patients to be seen, treated and discharged within four hours, Ambulance turnaround times have been improved dramatically, Ground floor, west wing, Russells Hall Hospital. The diagnostics service was not up to date with the most recent ionising radiation regulations. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. The Trust also provides community services for adults (including sexual health) and End of Life Care. All the best and take care, It will include an independent living community of 26 single-family cottages, as well as an assisted living facility with 32 residential units. If you need admission to AMU or RAB for ongoing treatment from ED or AEC, the consultant-led AMU team will initiate a further management plan for you. You can search by name or top speciality. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Stourbridge, Most staff were complimentary and shared examples of how they were supported by their managers and teams. Patient Experience Team. WebRussell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. We have shared your feedback with the lead nurses for A&E, AEC and Imaging for distribution to the teams concerned, who Im sure will be delighted to receive them. In partnership with the Choose Well campaign, we are helping you get the best possible treatment by selecting the service that is right for you. It added they were well away from patient areas of the hospital and its own strict control measures were in place, applying to all contractors. The hospital states this is the largest donation in Russell Medicals history. "We have strict infection prevention and control measures in place to keep our patients and staff safe and these apply equally to Mitie and all contractors moving around the hospital," a spokesperson said. Although we did see improvements around sepsis care and treatment we could not be assured that sepsis documentation and treatment was completed in line with best practice and the designated timeframes. There were no clear criteria for patients that could be put into the fit to sit areas of the department. Published Full blood test, chest X-ray and seen by dr for my results within 3 hours. We saw a trust that was a considerable way along its improvement journey and saw many areas of strong development. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. "The safety and wellbeing of employees and patients at the [hospital] trust is our top priority," a spokesperson said. Wed also like to use analytics cookies. Patient Experience Team. People told us that they were given choices about meals and drinks so that they received things they liked. There are no community services for inpatients or children and young people. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east Central Alabama. This meant that shortfalls were identified so that improvements could be made. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. Founded by Benjamin C. Russell to provide health services for the employees of Russell Manufacturing Company and residents of Alexander City, Russell Hospital opened its doors Wednesday, July 17, 1923. AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. She was given a bed and was seen by a Consultant who she wishes to thank personally for their kindness and excellent bedside manner, they were amazing. WebThe group is made up of three hospital sites, with one inpatient hospital (Russells Hall) located near the centre of Dudley and two outpatient hospitals (Corbett and Guest) located in Stourbridge and Dudley respectively. visibility, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. 30 July 2013, We found that people received care that met their needs. We spoke with 22 members of staff of various roles and grades. The emergency department (A&E) is busy and overstretched. For SDEC programme related queries to the national team please email nhsi.sdec@nhs.net. It is pleasing to read such lovely comments regarding the care your Grandmother received from our staff in A&E and AEC along with the team who carried out her X-ray. I was really apprehensive about attending A&E for my mental health but I'd feel able to attend again if I ever needed too. The trust has established ongoing practice and review systems to ensure that the management of prevention of these infections continues to be monitored closely. Russells Hall Hospital 3 years ago. I was treated with so much dignity and respect that I left feeling supported and cared for. There are regular AMU follow up clinics (Hot Clinics) done by acute medicine registrars to follow up if you need a further urgent review after discharge. Out NHS is amazing all staff were professional and amazing. Change my preferences She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. I felt really listened too when I was at my worst and feeling hopeless. The kindness and support of the people working in the maternity ward were so appreciated at such a scary time. If you need sub-specialty input, you will then be referred to different specialties. The firm said it had complied with the order and the safety of staff and patients was its top priority. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329 WebRussell County Hospital located in Russell Springs, Kentucky, is a 25-bed Critical Access hospital offering quality healthcare and 24- hour emergency services. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. This is the major ED in the area and serves the population of Dudley and surrounding areas. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. These were staff who may not fully understand the hospital processes and systems to keep patients safe.The staff we spoke with could not always locate clinical presentation information or history of the patients that could result in poor quality and unsafe care and treatment. Russell Medical and our physicians are committed to providing the highest standards of patient care and customer service. There are planned changes to improve the way that food and drinks are offered and served which should improve people's satisfaction with the meals offered. We carried out an unannounced, focussed inspection starting on the morning of 08 August 2018 starting before 6am. ), Provide SDEC services at least 12 hours a day, 7 days a week, Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. Your information helps us decide when, where and what to inspect. Clinical observations were not undertaken in a consistent manner. Following your discharge home, an electronic discharge summary will be sent to your GP giving details of investigations and treatment on the unit, with details of medication changes, medications on discharge and any recommendations for follow up and referrals. Patients presenting to the emergency department did not always receive a robust assessment of their clinical presentation and condition during the triage process. 3 December 2014. Inspection Report published 15 March 2011 for Russells Hall Hospital - PDF - (opens in new window), Published We noted that the trusts action plan to address the concerns following the Keogh review had been put into place and signed off. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care WebWe offer a 24 hour stroke service at Russells Hall Hospital. Thankfully she was allowed home, but she is safe in the knowledge that should she need emergency care again in the future, she will be in the best of hands.Fantastic hospital, thank you. The regional union officer said she was "shocked" when she visited the offices, claiming she saw furniture left in corridors, no social distancing, no signing in mechanism or hand sanitiser available. This was particularly evident in the category of adult majors. The nurses there found out I hadnt even seen a midwife yet despite chasing (as I'm an out of area patient) and instantly sprang into action making sure I'd had all the required tests and booked in correctly, each member of staff were friendly and caring. Any other browser may experience partial or no support. skip navigation 18 April 2018. We specifically looked at the safe and well-led aspects of our key lines of enquiry within the emergency department at Russells Hall. Patient Experience Team. After being discharged yesterday I had spent a month in your care It will also help create the Benjamin Russell Endowed Chair in Geriatrics, by the University of Alabama System Board of Trustees, pending an approval process to be held by the medical director of the advanced care facility. 111 service advised me all the information I had given them about my symptoms etc. You can register to join the FutureNHS Collaboration Platform workspacehere. Patient Experience Team. NX West Midlands. After this inspection in June 2018 we took further enforcement action by varying the conditions upon their registration. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. All the best and take care. The hospital is south-west of the town centre on the A410 1 road, which connects to the Kingswinford area of the borough. The trusts staff are seen as highly caring by many of the patients we spoke to and praised the staff for going the extra mile. It is great to hear that you received excellent care and treatment from the staff who attended to you during what must have been an anxious time for you. B65 8DA, In They said the symptoms indicated COVID. The donation will also pay for a new center, the Benjamin Russell Center for Advanced Care, to provide geriatric health care, specialty care and more. I'm feeling more optimistic about my treatment. Care records were not always written and managed in a way that kept patients safe. They told us that this had led to a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. One staff member said, "I am proud to be working for this trust.". Creating a new NHS England: NHS Digital and NHS England have now merged. Paediatrics and Gynaecology etc. Visited Accident and emergency services on April 2022, Report review titled Kind staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. The trust MUST ensure that all systems and processes in place to identify and manage patients with deterioration effectively are followed. nhs.uk I replied that I knew this. there are some services which we cant rate, while some might be under appeal from the provider. Let us know if this is OK. Well use a cookie to save your choice. 8 June 2012. Some patients with suspected sepsis were still not being identified or managed appropriately. Staff involved patients and those close to them in decisions about their care and treatment. WebThe national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to Our hospital brings together high-tech state-of-the-art technology for improved We saw and were told that staff were responsive and provided people with appropriate support. I'm OK with analytics cookies. In fact, we're the only hospital in Broward The care I received from start to finish was exceptional. Health Education England will join us in April 2023. Published There was still a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. Patient Experience Team. Even the food was great! This is not my first experience of this hospital not checking information relayed to them by 111. We are proud to be the healthcare partner you trust to care for those you love. The staff in A&E were very friendly and helpful and in no time at all, had my wound washed, stitched and dressed. Staff feel able to develop their own ideas and have confidence that the trust will support them. There's no need for the service to take further action. This affected the safety and management of patients. Patients can be referred to SDEC treatment through different routes, including: Some of the many types of SDEC treatment include: The ambitions from theNHS Long Term Plannote that all hospitals with a 24 hour ED (type 1) will: There are significant benefits associated with treating people through SDEC services, including: The SDEC programme produces a wide range of resources, and works with key stakeholders to support the implementation of SDEC across the NHS. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. I had to visit EPAC yesterday as I'm 11 weeks pregnant and had some worrying symptoms. You Are Here: unblocked sticky ninja east london walking tour self guided aec russells hall hospital. It is great to hear that you received excellent care and treatment in AMU and Ward A2. We found that people's complaints and comments were taken seriously and escalated when appropriate. To call the information desk from within the hospital, dial extension 7081. After completing the form and handing it in, the receptionist seemed alarmed and asked about my symptoms. "We are working closely with HSE in relation to this matter.". Our rating of responsive was requires improvement overall. The trust must review its capacity in phlebotomy clinics as this is seen as insufficient. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. We are thrilled to hear that staff were proffesional and efficient. All the best and take care. The complaints were analysed to look at trends, for changes to be implemented. People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. Information was available for people to read if they chose to. AMU has in-house vascular ultrasound for conditions like suspected DVTs seven days a week, run by Vascular Sonographer Corinna Gomm and Mostafa Heydary. We specifically looked at the safe aspects of our key lines of enquiry within the emergency department at Russells Hall. 6 December 2011, 'I've not been told what is happening but it's really busy', 'I've been in and out a lot recently, can't fault them', 'My care was discussed and information was clear', 'The most positive thing is that I know that when there are hiccups they will be sorted out and I will be listened to'.

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