Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Footasylum UNLCKD also means you can unlock access to priceless experiences like Footasylum events and product launches. I have sent them back the undamaged trainers in a damaged box as I received them. I would avoid at all costs. Ordered coats for 2 of my sons in the sale. Absolutely fuming with this company. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Highly recommend and will definitely buy from Zavetti again. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It goes against our guidelines to offer incentives for reviews. Keep up the good work Terry!Thanks so much.Tanya. 2023 Trustpilot A/S. Verification can help ensure real people write reviews about real companies. Over 90 off RRP. When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Wow! Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Strengthen your review by uploading photos & videos. Footasylum exchanges are only available in the UK. In November 2022 I placed an order with FootAsylum and it never came. Find out how we combat fake reviews. They have scribbled size 7 on it. Date of experience: 18 December 2022 Purchased 2 pairs of Salomon trainers in different sizes. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. This time, however, when I ordered, their courier choice was Yodel. - Lisa Lynch, posted 1 year ago If you'd like to return your order, you can within 14 days of receipt. Ordered almost 400 worth of clothes for my son on the 12th of December! I was taught to value customers, no matter what job I was in. Replies to negative reviews in < 24 hours. Treated myself to some new trainers and jogging bottoms in the sale! Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Order placed Sunday afternoon and delivered Monday afternoon. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. The Footasylum app has all the latest streetwear, athleisure and footwear, including heritage styles, exclusive colourways, cutting-edge technology and much more. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Gain access to Footasylum UNLCKD through your main Footasylum account. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Footasylum has collected 369 reviews with an average score of 1.86. . Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. The range includes footwear, clothing and accessories for men, women and children. OL10 2TA. Anyone can write a Trustpilot review. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. 14 DAYS, 10 CREATORS, 10,000 ON THE LINE ft TheBurntChip and GK Barry 281,550 views 3 months ago SUBSCRIBE FOR. very helpful as Liverpool didnt answer the phone. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Companies can ask for reviews via automatic invitations. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Here are 8 tips for writing great reviews. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! If valid, the page will refresh and your total will be updated accordingly. The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations. Absolutely fuming with this company. This will need to be done within 20-30 minutes of ordering. Just noticed that the box they have sent them in isn't for the correct trainers. If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. Verification can help ensure real people write reviews about real companies. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. No greeting, no please, no thank you. Greater than 75%. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! And would recommend to all my friends amd family. You will be contacted by email to verify your review. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 10/10 will not be using footasylum again. sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. 2023 Trustpilot A/S. I would definitely recommend and will be a returning customer. Once your order has been dispatched, you'll receive an email from Footasylum that will contain the tracking information and links you need to track the progress. I can't even point the blame at one member of staff because they were all terrible. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. In just a few steps, we'll have it sorted. High performance sneakers, trending streetwear and exclusive product weve got you. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Why have i been rejected for my return as the item was faulty? The North Face. Will definitely be ordering from them again. Happy from start to finish! Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Claim your profile to access Trustpilots free business tools and connect with customers. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . They have scribbled size 7 on it. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. Received 2 small refunds for I don't know what! Shocking company - bought two items trainers and sliders order value 100.28 never received. We also ensure all reviews are published without moderation. Great to hear that the parcel arrived so quickly. I ordered an item with Christmas delivery on 20th December and received an email confirmation. Thanks,Rebekah. Great sale and super quick on delivery. 2023 Trustpilot, Inc. All rights reserved. Average Delivery Time. It's your job. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Please refresh the page and try again. One star as there is no 0 stars. Treated myself to some new trainers and jogging bottoms in the sale! You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! My son lost out on his Christmas presents as a result. The kind your customers really want. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Ordered it on Monday and it was delivered on Tuesday. Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. Tommy Jeans. Just noticed that the box they have sent them in isn't for the correct trainers. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Anyone can write a Trustpilot review. Was told that neither was possible because I didnt return them in the original shoe box! The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. Ordered Nike trainers. All in all, satisfied with my purchase and dealings with this shop. Thanks,Rebekah. Suggested companies are based on peoples browsing tendencies. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! I have worked in retail for over 15 years. For people who want unlimited delivery, you can pay 9.99 for a full year of free unlimited priority delivery with no minimum spend. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! We use dedicated people and clever technology to safeguard our platform. Anyone can write a Trustpilot review. Very disappointing.Would never order from them again! Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). One star as there is no 0 stars. It's great to hear you are happy with the coat and that the delivery was so quick. Bought a pair of Boss trainers at the end of November 2022. I brought some trainers and returned them just before the 28 day period which was allowed for returns. Hey MattThanks for taking the time to leave us a review. Yes. - Anonymous. Return an item in I can't even point the blame at one member of staff because they were all terrible. Order placed Sunday afternoon and delivered Monday afternoon. Received 2 small refunds for I don't know what! We hope to see you again very soon. Get FREE UK delivery on all orders over 60 and FREE UK returns. If this was my store, they would all be sacked. They were dispatched quickly and delivered within a few days to Northern Ireland. One very disappointed son this Xmas! Replies to negative reviews in < 24 hours. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Restrictions apply. And would recommend to all my friends amd family. Thanks. Beth is Home Editor for T3, looking after style, living and wellness. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Hey Karl!Thanks for taking the time to leave us a review. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. If it's something that goes in your house, chances are Beth knows about it and has the latest reviews and recommendations! Looks like they have found the nearest spare tatty box to send them out in. Shoved the card machine into our face. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Thanks,Rebekah. They all fit perfectly. Avoid this store at all costs. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Start your return online at the Footasylum website. I ordered an item with Christmas delivery on 20th December and received an email confirmation. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Never again. She got the problem sorted in minutes. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. - Anonymous, posted 4 months ago Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Reply from Footasylum Jul 14, 2021 Hey! Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. We use dedicated people and clever technology to safeguard our platform. - Callum Phelps, posted 11 months ago Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Still over 300 down! 27 Feb. At least 30% off in the . Here are 8 tips for writing great reviews. Happy from start to finish! Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. 3. Was looking everywhere but at her customers. Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB Asked for a pair of trainerscould not even tell what the guy said. Hey MattThanks for taking the time to leave us a review. Got them cheaper than any other website. Get your sneaker fix anytime, anywhere with the Footasylum app. Happy from start to finish! Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Here are 8 tips for writing great reviews. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased.

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