The Cardholder Name contains invalid characters. The Customer Name contains invalid characters. An active transaction with this VendorTxCode has been found but the some data fields are different. You will need to ensure that you have entered the full card number correctly and only those numbers that appear on the front of the card and try again. ##### is an invalid date format. By doing this it will cause the Sage Pay payment pages to not appear and this error message will be generated. You will need to check your code to ensure you are submitting the correct value. If you are RELEASE a transaction after it has been ABORTed, you will receive this system message. You must ensure that you are sending no more than 50 characters within your transaction registration POST and if the cardholder's name is longer than this you will need to send the first 50 characters only. If you have not been able to obtain a successful authorisation after the third attempt, the Sage Pay system will cancel your transaction and present you with this error message. If you preorder a special airline meal (e.g. Overlaps with an existing rule. The VendorTxCode is a required field which is generated by you as a unique identifier for the transaction. Perform the steps mentioned below and see if it helps. 1 Answer Sorted by: 0 Check which environment you are using. The server has refused to fulfill the request. Check the card number and resubmit. The PayPal billing agreement was not accepted or failed. Browse other questions tagged, Where developers & technologists share private knowledge with coworkers, Reach developers & technologists worldwide, SagePay: Test card details not being accepted, How Intuit democratizes AI development across teams through reusability. If the card address consists of more than 200 characters please just entered the first 200 characters in order to continue. The storetoken value is invalid, If a value is supplied, should contain either 0 or 1. For example if your currency is GBP, the Amount field value can be sent as 123.45, 4567.89, 0.36, 12.30 but not as 123.456, 4,567.89, .36 or 12.3. Any value longer than this will generate this system message. can not be less than 8 characters. If you are wishing to add another card type to your account, please check with your acquiring bank first before notifying Sage Pay to ensure that your merchant number has been set up to accept this new card type. The Contact Number contains invalid characters. Cannot retrieve contributors at this time. Currency fields should contain 3-letter ISO 4217 codes e.g. You can only return reports at monthly intervals. If you have received this system message, then the value which you have provided in this field is not what is specified within the protocol. You will need to use a different card if you wish to proceed with the transaction. You must provide at least one ##### element within ##### node. There is a problem with the details that have been entered for a European Payment Type. The request was well-formed but contains invalid values or missing properties. The CustomerEMail field, if provided, can only contain up to a maximum of 255 characters. You will need to ensure that you have the equivalent merchant account set up with your acquiring bank in order to handle the type of transaction you are attempting to process. The card type field contain a value which specifies the card that is being sent to us. 4021 : The Card Range not supported by the system. The end date is more than one month after the start date. The payment requires authentication, Token system does not support this. If the shopper has made an error with the card number then simply have the customer. This system message would only be generated if you have integrated using the Direct method where you are colleting the customers card details to send across to Sage Pay. Learn more about bidirectional Unicode characters. XML root node should be vspaccess. A valid value is required,this must be value between 0 and 100000.00. You will not be able to enter more than 200 characters in the card address box on the payment pages. This Authorise would exceed 115% of the value of the original transaction. whose number you've supplied in the CardNumber field. Answer (1 of 3): Most Probable reason that your Graphics Card is not working: * The Motherboard of you computer does not support (have the required hardware slot) for . You must ensure that your code is sending a valid amount within this field formatted to the correct number of decimal places for the chosen currency. The Notification URL will only ever be required when using the Server solution and will allow Sage Pay to communicate with your server. This value would have been sent back to you in the status response of the original transaction from Sage Pay. You will need to enter the CV2 or card security code on the payment pages in order to continue. The RelatedVendorTxCode does not match the original transaction. The certificate must be valid, based on the computer system clock (not expired or valid with a future date). You are attempting to POST data to a Sage Pay Service that does not exist or is not currenctly available. Does a summoned creature play immediately after being summoned by a ready action? Also check to see if you have submitted the full VPSTxId, including the hyphens and curly brackets. How to notate a grace note at the start of a bar with lilypond? The TxType field should always contain the type of transaction request that you are wishing to perform including values such as PAYMENT, DEFERRED, AUTHENTICATED, REFUND etc. The BillingPostCode field, if provided, can only contain a maximum of up to 10 characters. If you have sent an Amount field with an invalid number of digits after the decimal place. The AccountType field can only contain the following values: E for e-commerce, M for MOTO or C for Continuous Authority Any other values will generate this system message. The Card registration has been successful in exchange for a token. You will need to check your code to ensure that you are sending this value or that the data is in the correct field. Your system should be storing this information and be retrieving it from your database when performing the above actions. While the phone is on the restarting mode select "Wipe cache partition" in the Android service menu. You can do this by highlighting each device and pressing the Delete key. Your Vendor Name must contain no more than 16 characters with no spaces or unsual characters. The Billing Phone contains invalid characters. The Transaction was Registered Successfully with Sage Pay. This Refund would exceed the amount of the original transactaction. You will need to ensure that you are passing a valid amount formatted to the correct number of decimal places for the chosen currency. f: Alt+Tab to a popped up window name 'Message" which contains the following. You are receiving this system message because your transaction does not include the TxType field when being posted to Sage Pay. You will need to check to ensure that the card number length being provided is correct and that you are sending the full card number situated on the front of the card. This URL must be http:// or https:// and be no more than 255 characters in length. You will need to check your code to ensure that you have not entered more than 200 characters within this field on the payment pages. A transaction is unable to be registered without this information. The message POSTed to the Sage Pay system was of an invalid type. The Delivery Firstname contains invalid characters. The primary admin user cannot be deleted. Please also check your entry before retrying ensuring that the month is entered before the year and that it is entered exactly as it is presented on the card with no separator characters (such as spaces or hyphens). The Tranaction is not in a DEFERRED state. Please use format dd/MM/yyyy HH:mm:ss. You will need to ensure that your code is not sending more than 10 characters within this field and that no invalid characters are being sent. To correct this issue, you will need to check your code to ensure you are submitting the correct value. No further refunds can now be performed against the original transaction. Check your code to ensure that you only use a fully qualified URL. If you are using our Direct or Server integration methods, the Sage Pay system will only accept registration POSTs from servers whose IP Addresses have been registered with us. The credit or debit card number entered must be that of the card type selected before proceeding to enter the credit or debit card number. So far the gatway has been working as expected with failed payments, showing a failed payment message on the checkout page as either the card was declined or the card range was not accepted. Please try a different card. This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository. You must have a valid merchant number set up on your Sage Pay account, that support each card type you pass. The payment will now appear as a failed transaction. You will need to ensure that the card number that has been entered on the payment pages is a valid card type. If the card has expired it will need to be destroyed and a different card type will need to be used ensuring that the expiry date has not passed. You will need to check your code to ensure that you are entering numeric values only and that no letters are being passed over. All transactions which are posted to the Sage Pay system will contain a "Vendor" field which should contain your unique vendor name. Please contact support@sagepay.com if you need this reset. You can only AUTHORISE an AUTHENTICATED transaction. The user must have access to the specified . You will need to ensure that the start date selected is not later than the current date. The Success URL value will need to be provided within your crypt string when posting your transaction registration. You have not provided us with the correct value within the VPSTxId field. Values such as PAYMENT, DEFERRED, REFUND etc. Thereafter, find BIOS Mode to check whether your Graphics Card supports UEFI, EFI (Extensible Firmware Interface), or BIOS. - the incident has nothing to do with me; can I use this this way? This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. You will need to make sure that you are sending the correct values for example: 123.45 4567.89 0.34 12.30 but not the values 123.456 4,567.89 .34 12.3 Check your code to ensure you are formatting the Amount field correctly. You will need to check your card, and if it has expired, you will need to destroy the card and use a different card type for the transaction. The Delivery Surname contains invalid characters. Also here is some document on how to fix the problem you are having right now. A Postcode field contains invalid characters. You will not be able to perform a RELEASE against a DEFERRED transaction which has already been ABORTed. The Billing Surname contains invalid characters. The Card Type selected does not match card number. If you have received this system message, it is likely that you are incorrectly supplied the Expiry date. Cannot create the new user. In this case, you will need to use another card to make the purchase. All cards issued are part of a range - this is defined by the first 9 digits of the card number. Transaction is not allowed without 3D secure authentication. 3D accelerator card is not supported! Please ensure that you only ever use a fully qualified URL. Please look into the content of the field and ensure you only pass values to the allowed number of decimal places for that currency. Please check to ensure that a Vendor name is being provided with each transaction as this is a required field. Please note that this only applies to Deferred transactions. Exiting. The amount value is invalid, this value must be no more than + or - 15% of the original value. When attempting to post a transaction registration using the Form integration method you will need to have had an encryption password generated by Sage Pay. Please check you code to ensure the Currency field of your POST contains a valid currency code, you may need to contact our customer services team to check which currencies are set up on your Sage Pay account. The VendorTxCode has been used before. Please check and retry, There was error processing the payment at the bank site. You have selected to use Custom templates in your My Sage Pay admin area, but you do not have any custom templates uploaded. The Transaction has already been Refunded. All cards issued are part of a range - this is defined by the first 9 digits of the card number. The Card Range not supported by the system. The Transaction has already been Released. An active transaction with this VendorTxCode has been found but the TxType is different. Opayo receive updated card ranges regularly that are added to our systems for mainstream card types - if the card being used for the transaction falls into this category it will be updated when the new ranges are provided to Opayo by the card issuers. If this error message has only appeared on one transaction, then please retry the transaction again. The SuccessURL field must contain a Fully Qualified Domain Name and page reference pointing to the externally visible page on your site which your customers can be returned to if a transaction succeeds. The MM and YY values should also be valid month and year numerics, for example the MM values should only ever be between 00 and 12 and the YY values should only ever be between 00 and 99. The request was unsuccessful. This system message is only generated if you are using the Direct integration method and the card type field you are submitting to us is the incorrect length. By selecting a card start date that is later it will mean that the card is not yet valid and must not be used. The server encountered an unexpected condition which prevented it from fulfilling the request. You will need to check your code to ensure that you are retrieving the correct value from your database before passing this through in the RelatedVendorTxCode field. The BillingAgreement flag is invalid. If any unacceptable characters are passed or the value is longer than it should be, you will receive this system message. You will have to check the content of this field ensuring that no invalid characters are also contained. You need to ensure that you always send a value within the RelatedSecurityKey field when sending an automated REFUND, REPEAT or AUTHORISE request to Sage Pay from your sever. You will only be able to perform three attempts in order to gain a successful authorisation. There are no card details registered for the token. The latter rulebase is set up as default on all Sage Pay accounts. You will need to check that this field is sending the correct reference. If the card being used is a newly issued card it is likely yet to have been added to our systems. The CustomerName field can contain a maximum of 100 characters and you will need to check your code to ensure that you are not sending more than this. Any current video adapter will meet this spec. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. If you are providing a value which has more that 200 characters then you will receive this system message. The Vendor field should contain the vendor name supplied by Sage Pay, or selected by you when completing your online application form. You are attempting to perform an AUTHORISE request against an AUTHENTICATED transaction which will exceed the maximum value of 115% of its orginal value. You must enter the post code to which the card being used is registered in the post code box provided on the payment page in order to continue. The only way to prevent this from happening, would be to remove or relax your current rulebase, however this would apply to all your transactions. If the monitor page indicates that there are no issues, please contact us for more information. Please refer to the Sage Pay Integration and protocol guides to ensure this is being passed. The NotificationURL field must contain a Fully Qualified Domain Name pointing to the externally visible page on your site. If you have received this system message, it is likely that you are attempting to send an automated REFUND, REPEAT or AUTHORISE request against the original transaction from your server (i.e you are performing any of the above outside of the My Sage Pay admin area) and the RelatedSecurityKey does not match with what we have in the database for this transaction. You will need to ensure that your crypt string contains a Fully Qualified Domain name and page which will allow us to return the customer back to a visible Success Page on your site once the transaction has been successful. The RelatedTxAuthNo does not match the original transaction. You will need to ensure that your code is sending the correct transaction details. The line item amount details do not add up correctly. The Sage Pay system will cancel your transaction as default and present you with this error message after the third failed attempt. The FailureURL field must contain a Fully Qualified Domain Name and page reference pointing to the externally visible page on your site which your customers can be returned to if a transaction fails. You will need to check your code to ensure that you are retrieving the correct value from your database before passing this through in the correct field. Please ensure that you are sending the correct value in the TxType field. If you are being presented with this error message it indicates that you are generating a VendorTxCode that matches that of a previously successful transaction against your account. Follow the steps to solve this issue . This package contains the Intel graphics driver for 10th and 11th generation Intel processors. The nature of simulating nature: A Q&A with IBM Quantum researcher Dr. Jamie We've added a "Necessary cookies only" option to the cookie consent popup. There is not really any big negative to having the CSM enabled. The Billing Address1 contains invalid characters. You will need to check your code to confirm that you are sending numbers only and only the large numbers presented on the front of the card with no separator characters (such as spaces or hyphens). It should contain the type of transaction you wish to perform including values such as PAYMENT, DEFERRED, AUTHENTICATE etc as outlined within the Protocol and Integration guidelines. The difference between the and value must be no greater than 50. Fraud screen detail does not exist for this transaction. If you have not supplied the correct value in the RelatedVPSTxId field, have not submitted it in full or it is incorrectly formatted then you will receive this system message when our systems try to validate the post. You can only AUTHORISE an AUTHENTICATED transaction up to 115% of its value (with all previous AUTHORISEs against that transaction taken into account). today at 15:00 I tried to log in and I got the "white box error" "Your 3D accelerator card is not supported by World of Warcraft. Your Cancel was Successful, the authenticated payment will now appear in your failed transaction list. The document/file requested by the client was not found. The Basket field can contain a maximum of up to 7,500 characters and you will get this system message if you are sending more than 7,500 characters. Incorrect Fixed value entered. There is no issue with the payment process as this would have be caused by the customer clicking on the Cancel button on the payment page. You must ensure that you are entering the expiry date of the card within the correct format in the expiry date box section provided on the payment screens. You will need to check your code to ensure that the expiry date of the card that you have entered on the payment pages is not in the past or has expired. Unfortunately, you are unable to reverse an aborted transaction and if you need to release the transaction, you will need to put through the transaction again. Error parsing the request XML. This will be required if you have AVS turned on within your Sage Pay account. The debit or credit card number entered must match that of the card type selected before you have been presented with the option of entering the debit or credit card details. Cause Random bit count not supported by system events typically indicate that the signal from the card swipe at the reader got corrupted on its way to the panel, this happens on very long runs (reader is too far from panel) or due to wiring issues and/or electrical noise interfering with the signal. The CV2 value can be found of the back of the signature strip for most card types and will consist of three digits whereas an American Express card type will consist of four digits and this will be situated on the front of the card. The Apply3DSecure flag is invalid. The ReleaseAmount field must be less than or equal to the amount of the original Deferred transaction that you are attempting to Release. The value which is being sent accross in this field is more than this. It should contain no more than 40 characters consisting of letters and numbers only with no spaces or special characters. You will need to contact Sage Pay accounts as you are attempting to POST a transaction to Sage Pay using a Vendor account that has been closed. You will receive this error message if we are not provided with the CardNumber field when you have POSTed your transaction registration. The Authorisation was Rejected by the vendor rule-base. This is a standard HTTP Error. Please supply ISO 4217 standard currency codes. Please check with our support team if you are uncertain which cards your account has been set up with. Created on June 21, 2013 Problem: This payment method is not supported by our system I want to use a visa card, i put all information required, but when I try to use, this error displays: This payment method is not supported by our system .. This value should be alphanumeric and 38 characters in length. The ApplyAVSCV2 flag is invalid. The VendorEMail field can only ever contain a maximum of up to 255 characters and if you pass more than this within this field, you will receive this system message. Troubleshooting an "Your card does not support this type of purchase" error: Is it a debit card? the card range not supported by the system. cannot be before , please check. GBP for UK Sterling, USD for US Dollars and EUR for Euros. The card is a Visa Electron or pre-paid Visa Debit card. You will need to check your code to ensure that your server is not sending more than 10 characters within this field. The RelatedVendorTxCode should contain the VendorTxCode of the original transaction against which you trying to REFUND, REPEAT or AUTHORISE. If you receive this error, then the Vendor account has not been successfully set up on the Sage Pay servers. The Delivery Address contains invalid characters. No further action needed. Either provide the user with access to the chosen or select another which the user has access to. cannot be before this month. If a value is supplied, should contain either 0 or 1. Discover why the boy has been trapped . The Authorisation process timed-out. You will need to check your code to ensure that you server doesn't send more than 200 characters each time. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Unsupported Media Type :The request was unsuccessful because the entity of the request is in a format not supported by the requested resource for the method requested. This URL must be http:// or https:// and be less than 255 characters long. GBP for UK Sterling, USD for U.S Dollars. Connect and share knowledge within a single location that is structured and easy to search. Transaction not in paypal registered state. This is a required value within the Protocol and you will need to check your code to ensure that you are sending this information for each transaction you register with Sage Pay. Incorrect Fixed value entered. Please ensure you are only passing values within this range and not including any separator characters other than the decimal point. Cannot refund mobile transactions for this acquirer. VOID operation is not supported for PAYPAL transaction. Unfortunately, you will not be able to perform a REFUND against this transaction as it has been fully refunded already. susan flannery daughter. The CardStart date that has been entered is not a valid month and year combination. All previous AUTHORISE requests in total must not exceed the 115% value and any further AUTHORISE requests will be denied if they exceed the maximum limit. If you have received this system message, it is likely that you are incorrectly supplied the Start date. The transaction would has failed due to the fraud rulebase which you have set up onto your account. You will receive this error message for usually one or two reasons - if your Terminal ID's have not been set up correctly with your merchant bank or if we are experiencing intermittent authorisation issues where we have not been able to contact your merchant bank when requesting authorisation. You are attempting to POST a transaction to Sage Pay using a Vendor account that has been closed. If a card ExpiryDate value of 1509 was passed this would generate this error code. If you are providing a value which has more that 20 characters then you will receive this system message. To learn more, see our tips on writing great answers. 4022: The Card Type selected does not match card number. Invalid Amount field format. Please check and retry. Your Notification URL must contain a fully qualified domain name (beginning with http:// or https://) and be less than 255 characters in length. Please provide different value. Returned when a transaction is declined or rejected. You will need to check your code to ensure that the CV2 value provided consists of either three or four digits only depending on the card type selected. You will need to enter the name of the credit or debit card holder in the Card Holder box provided on the payment page. The Authorisation has been declined by the bank. You are only able to RELEASE a DEFERRED transaction once and any further attempts will result in this system message being displayed. The vendor account does not support direct refund. You have entered an incorrect value for the card security code which is invalid. It would only be generated if you have integrated using the Direct method as this field indicates the type of card (Visa, Mastercard etc.) The fractional part of the Amount is invalid for the specified currency. The Currency fields should only ever contain the 3-letter ISO 4217 codes and a valid currency code type that has been set up on your Sage Pay account. If you believe this account should not be closed we will be able to investigate this issue further immediately. It is normally a number, but can contain characters depending on the acquiring bank. A required parameter is missing. You will need to ensure that your crypt string contains a Fully Qualified Domain name and page which will allow us to return the customer back to a visible Failure Page on your site once the transaction has been registered as unsuccessful. You will need to contact Sage Pay support once you have confirmed the URL that you are attempting to contact. Why is there a voltage on my HDMI and coaxial cables? It should be less than 40 characters long, contain only letters and numbers and match the value passed in the original transaction. c: Add this ending to the target field: dxlevel 91. d: Run the game. Disconnect between goals and daily tasksIs it me, or the industry? The StartDate is in the future.

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