BigDataFr recommends: Transforming operations management for a digital world

In every industry, customers’ digital expectations are rising, both directly for digital products and services and indirectly for the speed, accuracy, productivity, and convenience that digital makes possible. But the promise of digital raises new questions for the role of operations management—questions that are particularly important given the significant time, resources, and leadership attention that organizations have already devoted to improving how they manage their operations. […]

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By Albert Bollard, Alex Singla, Rohit Sood, and Jasper van Ouwerkerk
Source: mckinsey.com