BigDataFr recommends: 11 Amazing Facts You Might Not Know About Chatbots
[…] Chatbots are the next big thing.
What is a chatbot? They come in two flavors:
Virtual assistants, which help you find information, remember stuff, or buy things. Think Apple’s Siri, Amazon’s Alexa, Microsoft’s Cortana, and Google’s Assistant. These are powered by machine learning, meaning they rely on artificial intelligence to learn and figure out what you want.
Messaging apps, which essentially allow businesses and brands to be online 24/7 providing customer support (e.g., instant responses, quick answers, complaint resolution). Think Facebook Messenger, Kik, WeChat, and Slack. These types of chatbots are only capable of interacting with users by following pre-programmed rules. […]